"Demonstrate an understanding of organisational rules and procedures that impact on customer service improvements" Essays and Research Papers

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    Organisational and behaviour

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    Introduction...................................................................................................Page 3 Tack 1...........................................................................................................Page 3 1.1. Organisational culture and structure......................................................Page 3 Flat Structure.................................................................................................Page 3 Tall Structure..........................

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    In this assignment I will try in learning outcome 1.1 to identify the objectives of different types of organisations and in outcome 1.2 demonstrate the level to which a business organisation meets the goals of different stakeholders and finally in the outcome 1.3 explain the responsibilities of an organisation and tactics used to achieve them. I am also going to give examples based on my own personal experience. Lo1.1 Identify the purposes of different types of organisation Business organisations

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    emeraldinsight.com/0960-4529.htm Customers’ expectations of service in Greek fitness centers Gender‚ age‚ type of sport center‚ and motivation differences Yanni Afthinos University of Athens‚ Athens‚ Greece Expectations of service in Greek fitness centers 245 Nicholas D. Theodorakis Aristotle University of Thessaloniki‚ Thessaloniki‚ Greece‚ and Pantelis Nassis University of Athens‚ Athens‚ Greece Abstract Purpose – Aims to identify the aspects of service delivery deemed most important

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    • 4-7 Procedures To Obtain An Understanding Of Internal Control And Related Documentation: - The auditor’s understanding of the client’s internal control is usually gained through the following procedures: - A- Prior experience with the entity: - This can be a major source of audit efficiency in recurring audits. Because systems and controls usually don’t change frequently or significantly from year to year‚ information obtained by the auditor in previous audits of the entity can be updated

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    organisational change

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    CHANGE MANAGEMENt REFERENCES: Organizational Behavior -Stephen P.Robbins Organizational Behavior -Shashi k. Gupta Rosy Joshi www.google.com www.wikipedia.com CHANGE MANAGEMENT =>what is organizational change? >What Is the Meaning of Organizational Change? Organizational change is about reviewing and modifying management structures

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    Organisational Behaviour

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    way based on the principles. (Mullins and Christy‚ 2011) ‘A form of structure to be found in many large-scale organisations is bureaucracy. Bureaucracy is abased on specialisation of tasks‚ hierarchy of authority and decision-making‚ systems of rules and regulations and an impersonal orientation from officials.’’ (Mullins and Christy‚ 2011) Therefore‚ people who work in a company of bureaucracy structure usually find that their opinion cannot be listened by the management. Max Weber‚ who is a German

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    Organisational Management

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    bring out the best in people. This essay will look at the essential ingredient of a successful manager‚ that the only way is to handle people and relate in a caring and meaningful way to the individuals being managed. In addition‚ the essay will demonstrate that other factors can help the manager to be successful Management is the employment of human‚ physical‚ and financial resources to achieve organizational goals. Managers are the people who conduct these processes. Management focuses on the

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    for having poor customer service. Some of the bad customer service areas at Walmart are in the electronic department where there is only one cashier‚ their customer service department only has one cashier‚ the self-checkout lines does not always accept cash‚ debit‚ and credit‚ and they never have enough cashiers staffed leading to extremely long lines. Walmart will benefit from benchmarking because they can earn the customers trust and help build morale‚ bringing their customers back to shop with

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    Organisational Culture

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    The term organisational culture means many different things to many different people. Hofstede et al. (1990‚ p. 286) states that there is no consensus about the definition of organisational culture. In this essay‚ organisational culture will be discussed‚ focusing on defining and exploring it and how it impacts organisations. The essay will initially explore and discuss the constructs of organisational culture including the founder’s influence‚ the selection and socialisation processes that arise

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    Organisational Behaviour

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    Q1: Insurance companies in the state of Florida earned record profits in 2006‚ suggesting that Nationwide’s decision to cancel policies in light of the calm hurricane seasons (in Florida) in 2005-2007 may have cost the company potential revenue and customer goodwill. Do you think Rommel’s quote about making a ’’sound business decision’’ reveals any perceptual or decision-making biases? Why or why not? Overconfidence bias is identified as ’’the tendency to overestimate the probability that one’s judgment

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