When therapist met client at home for individual therapy‚ client greeted the therapist. Client was given a copy of the treatment plan‚ client and the client’s mother reviewed‚ agreed‚ and sign the treatment plan. Client showed understanding of the protocol of the first meeting in regards to the risks and benefits of therapy‚ freedom of choices‚ privacy rights‚ confidentiality and the limits of confidentiality. Client showed understanding of child abuse‚ dependent adult abuse‚ elder abuse‚ self-harming
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lives (Harvey & Allard‚ 2011). In order to accept diversity in the workplace‚ an effort must be put forth from both professionals and managers. Even if a company’s employees are open to diversity‚ it will not benefit the company if the “higher-ups” discriminate against certain populations because of their prejudice. Diversity in Business Diversity is good for business. As AT&T’s chief diversity officer Cindy Brinkley noted‚ their customer population is quite diverse as well (Harvey & Allard
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Client Paper BSHS/305 Tricia Henderson Every human faces different types of problems. A human service professional must understand the characteristics and specialty of each specific problems of their client. As a professional working in the field of Human Services‚ having specific helping skills are vital to the effectiveness of the services as well as the goals
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How to deal with angry customers The answer is to be patient Every business encounters angry people. Not disappointed or confused‚ but actually angry. Here are a few steps you might want to try: •Acknowledge the anger. You don’t have to agree with it‚ but in order to have a chance at making it go away‚ you need to empathize with the person’s anger. You cannot sell something (even a solution) nor can you negotiate with an angry person. •Talk more quietly and more slowly than the person
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your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Jayne Careaga 2700156 Customer Service for Dummies The quality of customer service is the most important aspect of any business; it’s what keeps a business in business. Today I will be dumbing down the principals of customer service‚ for this reason I have titled my presentation Customer Service for Dummies. When beginning to compile my thoughts on this topic‚ I pondered on what customer service meant to me. My first thought was treating others how you would want to be treated or treating someone
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Major arguments: 1. “Roving bandits” versus “stationary bandits” a. the ‘roving bandits’ under anarchy conducted uncoordinated competitive theft‚ which destroys the incentive to invest and produce b. by contrast‚ a ‘stationary bandit’ monopolizes and rationalizes theft in the form of taxes by setting himself up as a dictator; a secure autocrat thus has an encompassing interest to provide a peaceful order and other public goods that increase productivity in his territory 2. the
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Client Paper Client Paper Working for human service can provide such a wide range of problems and issues from all different types of clients. Human service professionals can work with caring for children and families‚ the elderly‚ the homeless‚ immigrants‚ people with addictions‚ people with disabilities‚ people with mental illnesses‚ and Veterans. When human service professionals work with children to ensure that they live within safe homes and have the basic needs of a child. They
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motivated to work toward a goal by the expectation of receiving a reward they need (Maslow‚ 1954; Robbins‚ 2004). Motivation can be either intrinsic or extrinsic. Interesting and joyful tasks can evoke intrinsic motivation‚ which exists within an individual‚ while extrinsic motivation is influenced by external elements‚ such as status‚ threats and poverty (Be´nabou & Tirole‚ 2001). In terms of occupation‚ researchers maintain that an appropriate work design leads to a high level of job satisfaction
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Introduction Aggression is behavior that is forceful‚ hostile or attacking. It is an intention to cause harm or an act intended to increase relative social dominance. Workplace aggression is any act of aggression‚ physical assault‚ threatening or coercive behavior that causes physical or emotional harm in a work setting . Aggression at workplace can also be to show or as a result of dissatisfaction and disapproval to other’s action. Violence is defined by the World Health Organization as the intentional
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