Case Study On Harrah’s Big Database Gamble Submitted By: Pratik Mohire HARRAH’S BIG DATABASE GAMBLE BRIEF ABOUT THE CASE Harrah’s is the world largest provider of branded casino entertainment; it has around 25 million customers (2001) 25 casino with 40‚000 gambling machines in 12 states. For years it had been a fairly small gambling company but‚ by 2001‚ had emerged as the second largest in the industry. By the mid-1990s‚ the gambling Business was flourishing
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Harrah’s Entertainment Inc. Abhra Mukherjee Sachin Goel To: Philip G. Satre‚ CEO Harrah’s Entertainment Inc. From: Abhra Mukherjee‚ Sachin Goel Subject: Analysis of the new Customer Relationship Management Harrah’s CRM model has emerged successful in leading the gaming industry over its competitors. Its role in boosting the company’s revenue by 50% is admirable. The implementation of the Total Gold program increased cross-market revenues from 13% in 1997 to 23% in 2000. Las Vegas property
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COMPANY Case Harrah’s Entertainment: Hitting the CRM Jackpot Joseph‚ a 30-something New Yorker‚ recently went on a weekend trip to Atlantic City‚ New Jersey‚ where he hoped to stay at one of his favorite Harrah’s resorts and enjoy some gaming and entertainment. Unfortunately for Joseph‚ he picked a weekend when all the hotels were booked solid. But after swiping his Harrah’s Total Rewards card to play the tables‚ the pit boss came by and directed him to the front desk. He was told that a
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A. Main Problem: Do these marketing results for Harrah Entertainment just a one-shot event or could they be achieved on a yearly basis even if the competition is copying it? B. Sub-Problem: How much do these marketing efforts have contributed to Harrah’s overall performance? IV. Objectives: 1. To be able confirm if the current marketing efforts is not just a one-shot deal. 2. To come up with marketing enhancements to get ahead always with the
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private gaming corporation that owns and operates over 50 casinos‚ hotels‚ and seven golf courses under several brands. The company‚ based in Paradise‚ Nevada‚ is the largest gaming company in the world‚ with yearly revenues around $10.8 billion. Harrah’s is owned by Hamlet Holdings (Apollo Management and Texas Pacific Group). While Apollo and TPG own a large majority‚ Blackstone Group LP owns a minority stake in Harrah ’s. The company known as Harrah ’s Entertainment was founded on October 30‚ 1937
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1. What are Harrah’s brand’s strengths‚ weaknesses‚ opportunities‚ and threats? Strengths General - Strong and consistent revenue growth over the past years and reliable stock market performance allowing for Harrah’s to gain a leading market position. - Harrah’s national presence with a network of 26 casino locations in all “traditional” and most of the new U.S. casino markets across 13 states‚ including land-based‚ dockside‚ riverboat‚ and Indian casino facilities. - First-mover advantage:
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Harrah’s Entertainment – Think Piece Organizational Assessment: Harrah’s Entertainment is one of the largest casino based entertainment companies in the US. They have invested a heavy amount of 100 million $ in information technology and they have moved away from “product centered” to “customer centered”. They use a strategy of “Database Marketing” where they utilize their collected data to make business decisions regarding marketing. They have an extensive rewards program where regular customers
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gambling habits. By calculating revenues generated by customers using the “observed win” method‚ Harrah’s will be short sighted in its approach and the results for the revenues generated will be inaccurate. For example‚ new customers who are just starting out to play in Harrah’s casinos might initially generate low amount of “observed win” for the company as they have little or no loyalty to Harrah’s. However‚ these players might actually have huge potential to generate large amount of wins for the
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Briefly discuss Harrah’s marketing information system‚ using Figure 4.1 as a guide. Harrah’s marketing information system is well developed from the top down. It follows a kind of circular flow that enables it to be the best in the entertainment experience world. It follows figure 4.1 of our book to perfection. At the core of its marketing information system is the relentless will and dedication to know its customers as best as possible. The nucleus of the core is the Total Rewards programs
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Critically analyse the customer loyalty programs of Harrah’s Identify main issue.clearly & adequately explain y/how they r important. Additional embedded/implicit issue a) Comments on the elements that made them successful. There are four key elements that led Harrah’s to be the world leading company in the entertainment industry. The first vital element was the Total Gold/Total Rewards customer loyalty program which aimed is to drawing more revenue from existing customer. Total Rewards program
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