THE ROLE OF CUSTOMER CARE IN BUSINESS Business has taken an upper hand on other activities that people are engaged in today’s world. A business firm requires customers for surviving. In other words‚ what fuel is to a car is the same as what customer’s satisfaction is to business. The provision of the term’s definition proves worth for enabling readers to get a real picture of the concept to be discussed. Customer care involves putting systems in place to maximise your customers’ satisfaction
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CU1513 – Contribute to the support of positive environments for children and young people. 1.1 A positive environment is a setting that supports the children and young people who attend it to achieve their full potential in a challenging and achievable fashion. 1.2 The two compulsory registers for children and young people are the Child Early years register and the general childcare register. 3.1 Skincare – children should wash there hands after using the toilet and before eating. Faces
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Long-term care includes nursing home facilities as well as home care agencies and assisted living facilities. Who uses long-term care services? Why do they use them? Mainly the elderly (considered age 65 or older) population uses long-term care services; however‚ there are those who are younger and mainly physically or mentally handicapped. However‚ those who use long-term care services are those who require additional assistance or recovery time. Examples of some situations in which an individual
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Organisations and Behaviour (Unit 3) BTEC Higher National Diploma(HND) in Business Marketing Level 4 Module Tutor: Esther M. Aivinhenyi Student: Ionela Done CONTENT Organisational structures and culture…………………………………………………..3p Explain how the relationship between an organisation‟s structure and culture can impact on the performance of the business………………………………………4p Factors which influence individual behavioural at work……………………………….6p Compare the effectiveness of the different leadership
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patient is ordered to move from curative to palliative care‚ it can really take a toll on the patient‚ his or her family‚ as well as the physician. This can be due to the fact that end-of-life care is usually seen as the end. To make this worse‚ the healthcare providers do not always relay such information in a way that the family will completely understand. Sometimes‚ the healthcare professional will not let the family know that end-of-life care is necessary; he or she will just continue to give the
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customer service life cycle described by Blake Ives provides a structured perspective on the process of making the purchase decision‚ acquiring the product‚ owning it‚ and finally retiring or disposing of a product or service. After putting this process into an E-commerce framework‚ the successes of various organizations matching these needs were demonstrated. As one of the recognized successes‚ Dell Computer is now doing 40 percent of its total business through its web site. The Customer Service Life
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Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. |Situation |Methods of communication |
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UNDERSTANDING ORGANISATIONS AND THE ROLE OF HUMAN RESOURCES – 3HRC (HR) Understanding Organisations and the Role of Human Resources 3HRC (HR) I have been asked to prepare a briefing note for a new employee who will be joining the company soon as a line manager. Below is information which will give this new starter a more in depth look of the organisation‚ what we do and how we operate. The Services Homes For You Offers and its Main Customers Homes For You is a not-for-profit Housing
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|2. |Describe the different working relationship in health and social care settings‚ for example in your own site? | | | There are different relationships within the work place. These are the relationships within your co-works like for | | |example colleages and between the workser and the managers or the relationship between the supervisor and the teams | | |for example the multidisciplinary teams and the planning teams. The difference in health and socail care workers
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efforts of the medical staff‚ it is confirmed that your partner will never regain consciousness. She is legally declared ‘brain-dead’. She is 14 weeks pregnant‚ making your choice about life support all the more difficult. Ultimately‚ taking into account previous discussions with your partner‚ you decide to suspend life-sustaining treatment‚ which is your right as next of kin. But the Government tells you that you are no longer entitled the right to decide what’s best for your wife and unborn
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