Customers First‚ a company that provides outsourced customer service for various of small to medium sized companies. Customers First manages all customer service for their clients through a call center and via online for internet support. Over the years Customer First has rapidly grown and now employs more than 150 customer service representatives and other support staff. The Human Resources Director Deborah has noticed the quick growth within the company has caused some issues with the structure
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First Day of my New Job Starting a new job can be nerve racking‚ especially when I got my very first job. On the first day‚ the boss expects me to unprepared and make mistakes. That’s typical. I didn’t want to be like that; I wanted to come to work prepared. The place I worked at was CherryBerry. CherryBerry is a self-served yogurt bar where people were constantly coming in and getting various amounts of frozen yogurt and treats. When I woke up that day‚ I realized that I needed to be moving
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Job Analysis is the process of collecting information about a job. The process of job analysis helps in the preparation of job description and job specification. 1. Job Description This is the objective setting of the job title‚ tasks‚ duties and responsibilities involved in a job. 2. Job specification This involves listing of employee qualifications‚ skills and abilities. These specifications are needed to do the job satisfactorily. Job Description Job Specification A statement containing
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one of job for this project (the job must be difference with the presentation assignment)‚ after that: 1. Arrange job description‚ job analysis and job specification 2. Specify the source to get the prospective candidate 3. Specify the selection tools for the candidate (like test‚ etc) 4. Arranges 5 questions for each types of question (situational interview‚ behavioral interview‚ job related interview and stress interview) I. Job Description‚ ‚ job analysis and job specification
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Job Analysis I. What is Job Analysis? A. “a process used to identify the important tasks of a job and the essential competencies an individual should possess to satisfactorily perform the job.” (State of Colorado‚ 2002‚ http://www.colorado.gov/dpa/dhr/select/docs/jobanal.pdf). B. “a wide variety of systematic procedures for examining‚ documenting‚ and drawing inferences about work activities‚ worker attributes‚ and work context.” (Sackett & Laczo‚ 2003‚ p. 21). C. methods for learning about
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HUMAN RESOURCE MANAGEMENT SOO CHUNG KIAN LITERATURE REVIEW: JOB ANALYSIS AND JOB DESIGN What Is Job Analysis? Introduction In human resources‚ job analysis plays an important role of it. It provides information regarding positions in the organisation. It is an important topic as well as a vital employment tool which can assist with HR activities and potential and current employees‚ ‘Job analysis is the systematic study of positions to identify their observable duties and responsibilities
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Job design determines the way work is organized and performed. Job design typically refers to the way that a set of tasks‚ or an entire position‚ is organized. The aim of job design is to improve job satisfaction‚ to improve quality and to reduce employee problems (e.g.‚ grievances‚ absenteeism‚ turnover etc).Good design incorporates the relationship with organizational goals and values and should be well understood in order to align and prioritize the job’s responsibilities. The design should:
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merciful and the most gracious lord of the Day of Judgment. Without His will this would not have been possible. The accomplishment of this task depends on the contribution of many people without whom we could not do anything first of all we would like to thanks Allah almighty without whom I was unable to complete and manage this project “Comparative analysis on-job & off-job training effects on employee performance”. Secondly I am thankful to all my teachers who have up till now provided me with the
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1.2 Definition of Job Analysis According to Mondy and Noe (1987)‚ job analysis which is defined the systematic process of determining the duties and skills required for performing jobs in an organization. In job analysis‚ we identify what the existing tasks‚ duties‚ and responsibilities of job are. Plus‚ it usually involves collecting information depend on the job differentiate. 1.2.1 Information of Job Analysis Information initially derived from job analysis is also valuable to the safety and
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Overview My firm was recently contracted to analyze the current effectiveness of a national insurance agency‚ particularly its call center. Within the original proposed contract‚ I will address several key issues. It is my intent that this practice will address and limit unpredictable behaviors‚ as well as unproductive commissions‚ especially with new clients. Some changes are conducted to enhance organizational effectiveness‚ all within the context of the values and strategic framework in place
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