Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
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FAST FOOD RESTAURANT QUESTIONNAIRE Please take your time and be sure to answer every question. All responses will remain strictly confidential. 1. Have you visited a fast-food restaurant during the past 3 months? 1. Yes 2. No 2. If you have . . . About how often do you go to fast-food restaurants? 1. More than 10 times a month 2. 8-10 times a month 3. 5-7 times a month
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Model Question Paper MF0009 Insurance and Risk Management Section A: 1 – 20: each question carries 1-mark Section B: 21 – 31: each question carries 2-mark Section C: 32-38: each question carries 4-mark Section A 1. What does risk imply? a) Bright future b) Doubt about future c) Worse position d) No future 2. Chance may be defined as: a) A favourable outcome b) A different outcome c) Fluctuating outcome d) Undefined outcome 3. One of the following is not the meaning of Risk – a) Risk as the
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for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction
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Client Satisfaction Survey At Kotak Mahindra Bank‚ we constantly strive to exceed our customer expectations through continuous development and improvement of our products and services. Please help us in monitor our improvement effort by answering these questions. We thank you for your participation and look forward to your patronage. Basic Information Name of the Account holder: ………………………………………………………………………. Account/CRN No.…………………………………………………………………………………………. Contact No: …………………………………………………………………………………………………
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QUESTIONNAIRE ON EMPLOYEE MOTIVATION:BASIC NEEDS: Q.1. The salary increments given to employees who do their jobs very wellmotivates them. a) Strongly agree b) Agree c) Neither agree nor disagree d) Disagreee) Strongly disagree Q.2. Financial incentives motivates me more than non financial incentives. a) Strongly agree b) Agree c) Neither agree nor disagree d) Disagreee) Strongly disagree Q.3. I am satisfied with the salary I draw at present. a) Strongly agree b) Agree c) Neither agree nor disagree d) Disagreee)
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Living responsibility – a case study of Deutsch Post DHL Nguyen Thi Van Ha‚ PhD‚ TU Darmstadt‚ Germany Abstract: In recent years‚ there has been a growing concern in sustainable development‚ social responsibility due to the increasing attention to environmental problems. Companies in the world both in developed and developing countries have been trying to take their efforts of following their business strategy with growth and sustainability. With the objectives‚ many companies have been implementing
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1. Organisations that intend to be successful need to design products‚ services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality‚ time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to
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The War Years Questionnaire – Dr. Courtney Welch “A Tale of Two Counties” – Franklin County‚ PA and Augusta County‚ VA Directions: Please access the following website http://valley.lib.virginia.edu in order to answer the following questions. Please type your answers to these questions – please list your answers by question - in short answer format. DO NOT use font larger than 12 font. This assignment is worth a total of 50 points of your final grade. This assignment MUST be turned in during class
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THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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