Title A study of marketing strategy of shopping centre for customer retention in Hong Kong Author(s) Chu‚ Ka-wai; g1Vag Citation Issue Date 2009 URL http://hdl.handle.net/10722/128605 Rights The author retains all proprietary rights‚ (such as patent rights) and the right to use in future works. A STUDY OF MARKETING STRATEGY OF SHOPPING CENTRE FOR CUSTOMER RETENTION IN HONG KONG by CHU KA WAI DISSERTATION Submitted in partial fulfillment of the requirements
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Loyalty Programs * Email * Print IndianOil’s loyalty programmes are designed exclusively to benefit the large number of its customers who have been patronising the brand for over five decades. XTRAPOWER The XTRAPOWER Fleet Card programme is a complete smart card-based fleet management solution for fleet operators and corporates for cashless purchase of fuel & lubricants from designated retail outlets (petrol pumps) of IndianOil through flexible pre-paid and credit facilities. The
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A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
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found. Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research
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Volume 4‚ Issue 1‚ January 2013 ISSN 2229-5518 1 TQM critical success factors in hospitality Industry and their impact on Customer Loyalty‚ a theoretical Model Walid Youssef Montasser - Prof Dr. Abd Alhakim Al Manhawy Abstract- Total Quality Management (TQM) is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational quality objectives‚ TQM is one of the most applied and well accepted approach between the contemporary
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SCENE 1: House Narrator: A women named Mathilde Loisel suffered eternally‚ feeling her born to enjoy all delicacies and all luxuries. She was distressed at the poverty of her dwelling‚ at the bareness of the walls‚ at the shabby chairs‚ the ugliness of the curtains. All those things‚ of which another woman of her rank would never even have been conscious‚ tortured her and made her angry and made her married a little clerk of the Ministry of Public Instruction Monsieur Loisel. Mathilde: (while
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* * LO1: Delivering Value to Customers * * The Marketing Philosophy and its Relevance to Corporate Culture * Marketing philosophy: holds that achieving organisational goals depends on determining the needs and wants of target markets and delivering the desired satisfactions more effectively and efficiently than competitors. * Takes an outside-in perspective: * Starts with the well-defined market‚ focuses on customer needs‚ coordinates all the marketing
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about the dot-com burst and he may grin at you as if to say‚ “What burst?” Rodriguez‚ a 38- years-old entrepreneur‚ owns an Internet business that sells loose diamond to various buyers. Business is booming for Rodriguez‚ In 2004‚ he has sales of $2.06 million-a 140 percent increase from 2003. Rodriguez’s database of almost 60000 diamonds is one of the largest and is valued‚ according to Rodriguez‚ at over $350 million. Needless to say‚ Oscar Rodriguez is optimistic about his business venture
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The Customer Relationship in Supply Chain Management written by: Ian Johnson•edited by: Jean Scheid•updated: 9/2/2010 Why are some companies better at managing their customer relationships than others? It’s because they have a well-run supply chain that ensures the most common parts are available and they never promise something they can’t deliver? Learn here about customer relationship in supply chain management. The Customer Relationship in Supply Chain Management When it comes to managing
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The International Response The problem of conflict diamonds was first made public thanks to the efforts of several international NGOs‚ who bluntly denounced the links between the diamond trade and the wars in the African continent. NGOs played a major role in denouncing the trade of blood diamonds and ultimately demanding a response from those responsible. Notable about this campaign was its success in uniting unofficial diplomatic channels with a number of official as well as unofficial networks
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