and Customers’ Satisfaction: An Empirical Study of Public and Private Sector Banks Vijay M. Kumbhar ‚ M. A. SET‚ NET‚ GDC&A‚ DIT and M. Phil (Economics) and recently‚ he has submitted PhD Thesis in Alternative Banking and Its Impact on Customers Satisfaction to Shivaji University‚ Kolhapur www.ijbmt.com Page | 1 International Journal of Business and Management Tomorrow Vol. 1 No. 1 ABSTRACT The present empirical study focuses on identifying key factors that have influences customers
Premium Bank
Managerial Skill – Assignment II How to be a successful manager in a organization? In a organization‚ a manager’s job is one of the most important — and one of the hardest. The qualities of a successful manager have evolved over the past few years with the emergence of new industries and the virtual workforce‚ but key qualities of a good manager remain the same across the board. As a manager‚ he can singlehandedly make or break the success of a business. Here are some ways to run an effective
Premium Goal Management
Assignment on “Roles and Responsibilities of Project Manager” [The assignment is prepared for the requirement of the course Project Management (MGT-4705) of BBA 7th semester] Prepared for Muhammd Shah Course Instructor Department of Business Administration International Islamic University Chittagong. Prepared By Name: Nafisa Ahmed Matric No: B-061213 Semester: Spring Level: BBA 7th Female (B) Submission Date: 11th August‚ 2009 Department of Business
Premium Project management
1. Describe your perception of the situation. My perception of the situation is that there is room for growth when it comes to Toya getting feedback about her weakness within the job. If I was mentoring Toya I would make sure she knows that we as a company value her as an employee but there are some things that in order for her to further her training she needs to correct some work habits. What do you think is the self-concept of Toya? From my understanding Toya feels that her work ethic makes
Free Understanding Cognition
responsibility will affect career outcomes. (Mayrhofer et al. 2007) The purpose of this essay is to examine how gender can influence career outcomes. I will include five aspects to discuss this topic. They are family‚ individual‚ education‚ career context and society. Family can affect career outcomes of both males and females in different ways. Under gender-based standard expectations‚ women still shoulder elementary responsibility for maintaining home and taking care of children regardless
Premium Gender role Gender
Customer Service Policy Mission Statement My customer service mission would be to go above and beyond the customer’s expectations and achieve the highest level of customer satisfaction to maximize the long-term growth and success of the company. We will provide a superior customer service experience and build a corporate culture that is focused on delivering quality customer service to maintain customer loyalty. Customer Retention/Loyalty The importance of customer retention to the organization
Premium Customer service
advantage is that a partnership is easy to establish. This can be established through verbal agreement or through a contact. Another advantage is the ability to pool financial resources. The more capital a company has the faster they are able to grow their business. Partnerships lessen the burden on the individual running the business. Since more than one party is in charge responsibilities can be divided amongst each person. By dividing the task they can use their skills to the best advantage. The pass-through
Premium Venture capital Debt Finance
How best can managers ensure employees are motivated at work? There are two reasons why people do things‚ first because they want and willing to do‚ or second because they have no choice. If people do things when they have to‚ it is likely that they will do no more than necessary‚ and they will stop doing as soon as they can. Therefore‚ the term “motivation” is introduced‚ in order to make people want and willing to do things. This essay will be looking at how best managers can ensure their employees
Premium Motivation Employment Management
The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce Author(s): Bomil Suh and Ingoo Han Reviewed work(s): Source: International Journal of Electronic Commerce‚ Vol. 7‚ No. 3 (Spring‚ 2003)‚ pp. 135161 Published by: M.E. Sharpe‚ Inc. Stable URL: http://www.jstor.org/stable/27751068 . Accessed: 09/12/2012 05:40 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at . http://www.jstor.org/page/info/about/policies/terms
Premium Security Electronic commerce Computer security
ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
Premium Airline