EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and
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Aaron Jagdeosingh Man CAN live by bread alone In this article I demonstrate that I do not agree with the position of Islamic cleric Ayatullah Murtaza Mutahhari. He states: as man is able to have a higher awareness of himself and his environment by extrapolation‚ man has the ability to have aspirations and‚ as a result‚ he has faith. Faith is the major difference between the animal man and other animals. He then proceeds to show that faith is necessary for man to live a sane life and be useful
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market‚ customers are playing the leading role and customer satisfaction is one of the important factors affect the development of the companies. Knowing what customers think‚ feel‚ demand and choice preference is crucial for marketers because satisfying customers can means that a company not only gaining a customer but also survival in intense competition. Therefore‚ delighting customers can gain benefit from three aspects: keeping loyal for exist customers‚ attracting potential customers and getting
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lowest form of existence. The main division is point C. AC is the visible‚ CB being the intelligible world‚ AD is the world of images‚ and mathematical realities are in CE‚ platonic forms in EB‚ and the good at B. - The allegory cave was meant to show how a philosopher was like a prisoner who is freed from the cave and comes to understand that the shadows on the wall don’t make up reality at all and he’s now able to perceive the true form of reality rather than the shadows. It explains the
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by consumers‚ this must imply that there are some variable factors between marketer and customer. So that this paper began to discuss these two situations follow by value and brand image. Finally‚ customer leaning will be analyzed to show why a customer can find the relevance‚ purpose and significance which even creator is not aware of. moreover‚ in order to prove the reliability of the article argument‚ this essay will investigate some academical literatures‚ which includes customer value‚ brand
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and to show where and how xenophobia ties in with the play. In act 4 scene 1 (the courtroom scene) Portia disguises herself as a male lawyer‚ but she acts sarcastic and hypocritical towards the jew (Shylock). “Do you confess to the bond? Then must the Jew be merciful.” Portia asks Antonio to admit he agreed to the bond. When Antonio confesses she asks him if he expects Shylock to be merciful‚ in a joking‚ hypocritical way. I think Shakespeare did this so you can see how the Christians thought
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Understanding and Reflection on Customer Behavior Introduction Currently it is difficult to fight for customers because customers’ purchasing intends to be more unpredictable. Marketers should have an insight to establish a marketing strategy based on understanding customer thinking and behaviors. Based on understanding concepts and importance of customer behavior‚ the research is mainly focused on marketing activities of Coca Cola‚ MacDonald’s‚ and British supermarket Sainsbury’. The paper
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interrelated member. Many people would argue that the direct duties are equivalent between both‚ but that is not the case according to Kant. In this paper I will argue that humans do only have direct duties towards other humans and only hold indirect duties towards animals. I have provided an introduction of the philosophical problem in the first section of this paper and I will continue by providing a detailed reconstruction of Kant’s argument on human’s indirect duties towards animals in the second
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CUSTOMER DISSATISFACTION By: Suhaib Isam Almomen 200717810-214.98. For: Mr. Ian Davison English Teacher English 214 Descriptive Abstract: This report discuss the causes and negative effects of customer dissatisfaction. It suggest a number of solutions to help eliminate or at least reduce the consequences of customer dissatisfaction. Table of Contents LIST OF ILLISTRATIONS………………………………………………………………………2 INTRODUCTION………………………………………………………………………………...3 I. BACKGROUND………………………………………………………………………………
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