Title: Segregation of Key Customer Executive Summary: The case comprises of a customer who want to replace the shoes by mistakenly understanding it from Second Stock. Staff of the firm tries to convince them with help of good Communication skills & by make him understand company policy‚ but failed to do the same. They asks help from headquarters to resolve problem & head quarter suggest to segregate key customers & if he is one of them then give him premium otherwise gently deny demand of customer
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The key to effective intercultural communication is adopting a position of cultural relativism. Cultural relativism is the belief that each culture is of equal value‚ and none should be superior than the other. Many people in the world are Ethnocentric‚ this means that they believe that they have a better culture than someone else‚ due to what they have seen or heard. Technology plays a huge role towards ethnocentric people‚ as they usually have only seen one side of the culture. Journalists nowadays
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encouragement and show others they are valued. 1.2 explain how effective communication affects all aspects of the learners work Effective communication is a two-way process. When working as a support worker communication is a key‚ you need to be able to communicate with a wide range of people. Communication can be verbal‚ over the telephone‚ written notes‚ emails and text messages. Communication is very important in the work we do. Affective communication will help the
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Anne Morrow Lindbergh once said‚ "Good communication is as stimulating as black coffee and just as hard to sleep after." She was exactly right. Communication is the process of sending information through common media such as verbal speech‚ gestures‚ body language‚ and feedback. It is a two part process; first the "speaker" or "sender" transmits the information and then waits for the feedback. The "receiver" or "listener" receives the information and then sends feedback. This process is constantly
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Answers Q1. Effective communication is important in an organization because it creates mutual understanding environment between the management and employees. Directly‚ it also helps in increasing the employee’s productivity. Q2. Listening and retaining as much of the information communicated is the end result of being actively focused on your subject. In order to do that you must actively listen and take notes if necessary‚ and try to ask clarifying questions. Q3. To gain understanding
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) What is communication? Communication (from Latin commūnicāre‚ meaning "to share" ) is the activity of conveying information through the exchange of ideas‚ feelings‚ intentions‚ attitudes‚ expectations‚ perceptions or commands‚ as by speech‚ gestures‚ writings‚ behavior and possibly by other means such as electromagnetic‚ chemical or physical phenomena. It is the meaningful exchange of information between two or more participants (machines‚ organisms or their parts). Communication requires a
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7 C’s of effective communication 1. Clarity 2. Conciseness 3. Correctness 4. Concrete 5. Coherency 6. Completeness 7. Courteous Clarity Use simple and familiar words and use short sentences. You have to present only one idea in each sentence. Example: The implementation of the plan was successful. The plan was implemented successfully.(clear) My son! Are you all right or not? How are you my son?(clear) Conciseness Stick to the point and keep it brief. Avoid unnecessary repetition
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Running head: CONCEPT PAPER 2 Concept Paper 2 B231/Communication Skills in Nursing 3rd Semester/2007 According to Valentine‚ (as described in Arnold & Boggs 2007‚ pg.319)‚ "CONFLICT has been defined as tension arising from incompatible needs‚ in which the actions of one frustrate the ability of the other to achieve a goal (1995)." My cousin Jason found his wife ’s sister really annoying. Sara‚ his wife‚ was very close to her sister. They talked several times a week on the phone‚ and she
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Department of Electrical and Computer Engineering ELEC 456 Communications Jerry Johnson Dr. Bernard Harris December 12th‚ 2010 MATLAB HAND-IN #9 Simulation of the Noise Performance of a FM Communication System Problem 6.17 In this problem‚ we will do this problem using the discriminator developed in problems 4.26‚ and 4.28 to construct the Matlab simulation system. Matlab code for Problem 6.17 %--------------------------------------------------------------- % Problem 6
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conference calls has had both positive and negative affects on the ability of teams to work efficiently. Using instant messaging programs can narrow the seemingly insurmountable gap between team members working together across town or across continents. Clear communication within that team is an integral component to overcoming the loss of nonverbal communication within virtual teams just as clear communication joined with nonverbal communication and inflection are indispensable within face-to-face
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