Research Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers found numerous strong evidences which show most of the departmental stores fail to deliver customers’ desired service. High level of service quality resulting in satisfied customers is the key to
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Case Studies Kao Corporation1 Background The Kao Corporation is Japan’s largest soap and cosmetic company. They have developed from being a minor player to being number two in the Japanese market in less than ten years and are the sixth largest soap and cosmetic company in the world. Innovation Claim to Fame Kao was founded in 1890 as the Kao Soap Company with the motto‚ ‘Cleanliness is the foundation of a prosperous society’. In the 1940s Kao launched the first Japanese laundry detergent
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List of Tables Page Table 4.1 Age Distribution of Respondents 46 Table 4.2 Marital Status 48 Table 4.3 Smoking Habits 49 Table 4.4 Alcohol Drinking Habits 50 Table 4.5 Chi-square test rests of knowledge of drug abuse 51 Table 4.6 Identification of commonly abused drugs 52 Table 4.7 Abuse of illicit drugs only 53 Table 4.8 Chi-square calculation of peer pressure a powerful influence in introducing Nigerian university students to drugs
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Desk Calculator BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE‚ PILANI WORK INTEGRATED LEARNING PROGRAMMES DIVISION BITS-WIPRO Collaborative Programme: MS in Information Technology‚ YEAR-2012. Abstract: The project is to solve an infix expression using a desk calculator. Input is given as an infix expression and output is obtained in a text file. Method followed to solve the expression is‚ the input is fetched from
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SOCIAL CLASS IS A FACTOR IN THE LINK BETWEEN SUBSTANCE ABUSE AND CRIMINALITY Chapter 1. Introduction – Outline the issues to be looked at in the chapter and give a reason about why it is important to look at each issue. There are many ways in which involvement with drugs can lead to breaking the law[?]. [?]From dealing drugs‚ taking drugs to some of the effects drugs have on people’s lifestyles and choices ends up with the law being broken.
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Management of a Diverse Workforce Being successful at managing workforce diversity involves attracting and retaining the highest quality individuals in the talent pool. For managers it means learning how to manage human potential sensitively. It requires an ever-increasing awareness of how people from different backgrounds deal with authority‚ communication‚ overall business etiquette‚ and relate to their communities of affiliation. Successful management of workforce diversity is a process that takes
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RESEARCH HR’s role in supporting gender diversity attheworkplaceand enhancing its impact on organisational effectiveness. OBJECTIVE OF PROPOSED RESEARCH This project aims to discuss the role of gender diversity in the workplace and how companies can profit from greater amalgamation of the workforce while respecting individual needs. The study will assess the current and future trends in diversity management‚ as perceived by HR professionals‚ by studying the diversity initiatives being implemented in IT/ITES
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possible reasons why Kevar Travel Plc. wished to make its workforce more flexible? (18 marks) There are several possible reasons for why Kevar Travel Plc would benefit from a flexible workforce. Flexible workforces exist when businesses place less reliance upon permanent full-time employees and make greater use of part-time and temporary workers. Implementing a core and peripheral strategy is one way to make the workforce more flexible. This is because it allows them to gain
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Running head: DIVERSITY IN THE WORKPLACE Abstract Select (highlight) this text and then begin typing your abstract‚ which should be limited to one paragraph of not more than 120 words A Survey of Organizational Culture and its Effectiveness on Managing Diversity in the Workplace Diversity in the workplace is a relatively new concept that has been attracting considerable attention from the executives of most businesses. “Ongoing demographic trends (increasing percentages of African-Americans
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paradigm for managing diversity‚ written by David A. Thomas and Robin J. Ely‚ demonstrates the various types of diversity management‚ the ways in which they work‚ and how they can possibly have an adverse affect on companies. As stated in this article: Our goal is to help business leaders see what their own approach to diversity currently is and how it may already have influenced their companies’ diversity efforts. Managers can learn to asses whether they need to change their diversity initiatives
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