A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
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CASE STUDY ANSWER: REAL SALES OR WISHFUL THINKING? What Is the Ethical Issue? In response to pressure from headquarters to make the quarterly sales numbers‚ Marty is going to ask Robert to submit fictitious sales orders. Working from a wheelchair‚ Robert takes longer to call on customers and his sales are generally the lowest in the department. Some in the company believe a person in a wheelchair should not be in warehouse sales‚ and they may use Robert’s lower sales numbers to justify
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Southwest Airlines 1. Using the five attributes of attitude-behavior correspondence discussed in the chapter‚ explain the linkage between employee attitudes and customer service at Southwest Airlines. The five attributes of attitude-behavior correspondence and their corresponding behavioral effects are: 0 Attitude specificity: specific attitudes have a stronger behavioral effect than general attitudes. 1 Attitude relevance: attitudes pertaining to issues that are personally relevant
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Class: UTAS5 Name: Wu Yiwen Student ID: 1191415 Case study: The nice trap Question 1: Do you think there is a contradiction between what employers want in employees (agreeable employees) and what employees actually do best (disagreeable employees)? Why or why not? Agreeableness is one of the Big Five personality models. This dimension refers to an individual’s propensity to defer to others. Agreeable individuals are better liked than disagreeable people‚ which explain why they tend to
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USB drive • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Hayley Nash Organisation: Which organisation(s)
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advancing‚ eBay would be unable to maintain a competitive advantage with its old business model unless it adapted a newer business model geared towards e-Commerce. Its new business model will revolutionize e-Commerce with strategic alliances that will enable the company to expand it e-Commerce strengths. PayPal and eBay’s plethora of mobile applications and mobile payment systems brings the company back into the market. 2. What are the problems that eBay is currently facing? How is eBay trying to
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety
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African Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
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Table of Contents 1- Introduction 1 1.1 Topic 1 1.2 Background and Context of Study 1 1.3 Rationale of Study 2 1.4 Research Question 2 1.5 Research Objectives 2 1.6 Hypothesis 3 2 - Literature Review 3 2.1 Retail Industry (Retailing) 3 2.2 Definition of Strategy 4 2.3 Pricing Strategy 5 2.4 Types of Pricing Strategies 5 2.4.1 Penetration pricing 5 2.4.2 Skimming pricing 6 2.4.3 Competition
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CASE STUDY III-1 Consumer and Industrial Products. Inc. is a large manufacturer of a wide variety of products. The company is headquartered in the United States and has several plants all around the world. The large amount of operations requires the company to have updated IT systems. When dealing with a huge number of customers‚ the proper database and storage of information plays a crucial role. Back in 1993‚ the company’s Director‚ Ted Anderson‚ launched the
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