Relationship Therapy‚ 25(1)‚ 37-47. doi:10.1080/14681990903479904. Bevan‚ J. L.‚ & Sole‚ K. (2014). Making connections: Understanding interpersonal communication (2nd ed.). San Diego‚ CA: Bridgepoint Education‚ Inc. Keaten‚ J.‚ & Kelly‚ L. (2008). Emotional Intelligence as a Mediator of Family Communication Patterns and Reticence. Communication Reports‚ 21(2)‚ 104-116. doi:10.1080/08934210802393008 Schoenberg‚ N. (2011‚ January 17). Can we talk? McClatchy-Tribune News Service. Retrieved from http://articles
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is a part of emotional labor. If your job requires you to serve customers‚ clients‚ or the public‚ your employer is asking that you engage in what sociologists call emotional labor (Ferrante‚ Joan). “Emotional labor is an element of work activity in which the worker is required to display certain emotions in order to complete work tasks in the way required by an employe.” (Organizing and Managing Work‚ Tony J.Watson‚ 2002). According to Mastracci et al. (2011)‚ to engage in emotional labor is not
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Organizational Behavior Emotions and Leadership: The Role of Emotional Intelligence George‚ Jennifer M. Human Relations 53.8 (August 2000): 1027-1055 Summary: This article discusses the correlation of a leaders Emotional Intelligence (“the ability to understand and manage moods and emotions in the self and others”) (George) and how it plays a role in how effective that manager is. The author first relates how emotions‚ moods and feelings play a part in how humans deal with each other on
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encounter someone from another country‚ generation or perhaps occupational background where there are unique behaviors. As Earley and Mosakowski (2004) point out‚ cultural intelligence is related to emotional intelligence‚ but it picks up where emotional intelligence leaves off. A person with high emotional intelligence grasps what makes us human and at the same time what makes each of us different from one another (p.140). One must be able to discern between behaviors that are inherent to the individual
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Chapter 1 Developing Self-Awareness 29) To become a better manager‚ what is one of the first things one should do? A) Improve one’s communication skills B) Seek knowledge of oneself C) Manage one’s time better D) Empower one’s employees 30) How should managers know and accept others? A) Be an enigma to themselves B) Work toward self-denial and unselfishness C) Work toward self-awareness and self-acceptance D) Work toward self-reverence and reflection 31) How can the enigma of self-awareness
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Disentangling the Effect of Depression Symptoms and Adult Attachment on Emotional Disclosure Crystal Taylor Suny Jefferson Community College Literature Review Emotional disclosure has important psychological and physical health benefits(Frattaroli‚ 2006)‚ while non disclosure have been linked to negative outcomes in these areas (Kelly & Yip‚ 2006; Larson & Christain‚ 1990). Disclosure also aids in emotional recovery from negative events because it promotes insights‚ fosters social
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The Role of Motivation as a Moderator of the Job Demand– Burnout–Performance Relationship among Service Employees in a Social Marketing Campaign Rajeev Verma*‚ Jyoti Verma** The key to a successful implementation of any social marketing campaign is learning what will work with the target population for sustained behavioural change. To foster this process‚ the role of frontline employees is very crucial. The purpose of this study is to investigate the role of job motivation in the burnout process
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Chapter 1 THE PROBLEM AND ITS SETTING Introduction Research in brain- based learning suggests that emotional health is fundamental to effective learning. The key ingredients for this are understanding‚ confidence‚ curiosity‚ intentionality‚ self-control‚ relatedness‚ capacity to cooperate. These traits are all aspects of emotional intelligence. Basically‚ a student who learns to learn is much more apt to succeed (Chamundeswari‚ 2013). For decades‚ a lot of emphases have been put on certain
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Business Case for Spiritual Intelligence (SQ) by Sebastian Salicru Business and Performance Psychologist Director‚ PTS Consultants Melbourne‚ Australia ss@pts.net.au www.pts.net.au Abstract Intellectual Intelligence (IQ) refers to thinking‚ Emotional Intelligence (EQ) to feeling and Spiritual Intelligence (SQ) is about being. SQ is not religion‚ theology‚ cult‚ philosophy‚ ideology or speculation; further‚ it is not belief-based‚ paranormal or esoteric. SQ‚ also referred to as ‘the third Q’‚
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thing he does not touch on in his article is the different kinds of intelligence‚ for example‚ emotional intelligence. Like crystallized and fluid intelligence‚ emotional intelligence is extremely ubiquitous‚ but emotional intelligence is the most important aspect of intelligence related to influences on job performance‚ as well as its importance to businesses‚ and how people can increase their emotional intelligence (Hurley). To excel in today’s competitive environment‚ organizations need people
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