Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
Free Emotion
The Business Case for Spiritual Intelligence (SQ) by Sebastian Salicru Business and Performance Psychologist Director‚ PTS Consultants Melbourne‚ Australia ss@pts.net.au www.pts.net.au Abstract Intellectual Intelligence (IQ) refers to thinking‚ Emotional Intelligence (EQ) to feeling and Spiritual Intelligence (SQ) is about being. SQ is not religion‚ theology‚ cult‚ philosophy‚ ideology or speculation; further‚ it is not belief-based‚ paranormal or esoteric. SQ‚ also referred to as ‘the third
Premium Emotional intelligence Intelligence quotient Intelligence
Effect on Global Health Human Genetic Mapping in general‚ is a milestone in the healthcare technology. The advances made in Genomics clearly hold great potential for improving global health. The information that can be learned and produced through Genomics paves the way for the prevention‚ diagnosis‚ and management of communicable and genetic diseases‚ as well as the common cause for death and chronic illnesses such as cardiovascular diseases‚ cancer‚ diabetes and even mental illness (World
Premium Genetics Epidemiology Medicine
162 Human Genetics Research Paper I. Introduction Genetic issues are important in all of our lives. During the past 50 years‚ our knowledge of genetics has exploded—growing from the discovery of the structure of DNA to the sequencing of all the genes that make up a human. Our deepening understanding of genetics will affect our medical practices‚ our societal norms‚ and our underlying ethical foundations. In this project‚ you will perform an in-depth study of one aspect of genetics with the
Premium Genetics DNA
Emotional Expression Emotional expression is most commonly known by the attitudes people have and the facial expressions they carry in certain situations. You can easily tell if someone is mad‚ upset‚ happy‚ or uncomfortable in a given situation. Whether most people realize it or not‚ their faces can be read like a book. Most of the time‚ you can look at someone and see their opinion on an issue without having to actually ask them what they think or how they feel. This is very helpful in most
Premium Emotion Psychology
Lessons Learned Paper ------- University of Phoenix Lessons Learned Paper In the beginning of the residency‚ I was defiantly apprehensive about meeting new people and engaging in this new environment. Since that point both my view and perception has significantly changed. In addition to meeting a host of new students‚ I was finally able to put faces to the names that I have been communicating with in many of my previous courses. This experience
Premium Marcus Aurelius Antoninus Pius Lucius Verus
I believe that learned helplessness is true (esp. in its connection with depression) but doesn’t explain for all cases. I also believe that learned helplessness is a conditioned response. If you say you are going to fail so many times‚ then you will. Many people relate the two together when they are not always relatable. For instance‚ one might suffer from learned helplessness but could not be depressed‚ or one might be depressed but not have suffered from learned helplessness. But‚ I do believe
Premium Psychology
discuss the theory which proves that emotions are contagious and can be transferred from person to person. “Emotional contagion is a term psychologists use when emotions “spread” from person to person‚ influencing the moods and behaviors of others. We’ve all felt this shift.” (Polly Campbell Gaiam Life 2014) Campbell the writer for this article on Gaiam life gives a good example of what emotional contagion actually means. In layman’s terms it’s the transferring of feelings to an individual based on others
Free Feeling Emotion Psychology
cultural intelligence (CQ) becomes a vitally important aptitude and skill‚ (Earley & Mosakowski‚ 2004‚ p.139) especially for today’s leaders who will more than likely encounter someone from another country‚ generation or perhaps occupational background where there are unique behaviors. As Earley and Mosakowski (2004) point out‚ cultural intelligence is related to emotional intelligence‚ but it picks up where emotional intelligence leaves off. A person with high emotional intelligence grasps what
Premium The Culture Emotional intelligence Culture
Genetic Counselors are professional who have completed a master’s program in medical genetics and counseling skills. They then pass a certification exam administered by the American Board of Genetics Counseling. Genetic counselors can help and inheritance patterns‚ suggest testing‚ and lay out possible scenarios. They will explain the meaning of the medical science involved‚ provide support‚ confirming a diagnosis in a person who has disease symptoms‚ and address any emotional issues raised by
Premium Genetics Medical genetics Cancer