Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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Every day people are hurt‚ affected‚ and even targets of racism. Why‚ just because someone dislikes the color of their skin. This leads to someone feeling left out‚ scarred‚ or even wanting to commit suicide. Is racism really learned? Racism is defined as a belief or doctrine that inherits differences among various human races or a policy or system government. Although‚ around 1936- along with the word racist- a new definition arises‚ hatred or intolerance of another race or other races. The history
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Effect on Global Health Human Genetic Mapping in general‚ is a milestone in the healthcare technology. The advances made in Genomics clearly hold great potential for improving global health. The information that can be learned and produced through Genomics paves the way for the prevention‚ diagnosis‚ and management of communicable and genetic diseases‚ as well as the common cause for death and chronic illnesses such as cardiovascular diseases‚ cancer‚ diabetes and even mental illness (World
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162 Human Genetics Research Paper I. Introduction Genetic issues are important in all of our lives. During the past 50 years‚ our knowledge of genetics has exploded—growing from the discovery of the structure of DNA to the sequencing of all the genes that make up a human. Our deepening understanding of genetics will affect our medical practices‚ our societal norms‚ and our underlying ethical foundations. In this project‚ you will perform an in-depth study of one aspect of genetics with the
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cultural intelligence (CQ) becomes a vitally important aptitude and skill‚ (Earley & Mosakowski‚ 2004‚ p.139) especially for today’s leaders who will more than likely encounter someone from another country‚ generation or perhaps occupational background where there are unique behaviors. As Earley and Mosakowski (2004) point out‚ cultural intelligence is related to emotional intelligence‚ but it picks up where emotional intelligence leaves off. A person with high emotional intelligence grasps what
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English 101 September 18‚ 2012 A Lessoned Learned Mrs. Jones in Thank You Ma’am shows something that most people cannot even think of showing or doing. Yes‚ different people do different things but Mrs. Jones is definitely not an ordinary woman. The first time meeting someone is always different‚ but Roger did not expect what he got the day he met Mrs. Luella Bates Washington Jones. The person he met was strict but sweet‚ not only that but she was accepting in a way. Mrs. Jones shows that she
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Floods in Asia: Lessons to be learned from Thailand Said Irandoust‚ Asit K Biswas Special to The Nation January 25‚ 2012 1:00 am [pic] During the last year‚ many Asian countries have witnessed flooding‚ including Bangladesh‚ China‚ India‚ Japan‚ Laos‚ North Korea‚ Pakistan‚ Thailand‚ the Philippines and Singapore. The economic damage has varied significantly - minor in Singapore but very substantial in Thailand. The floods have once again brought the twin issues of disaster management and
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A Lesson Learned In this essay I am going to be telling you about my personal experience on how I dated the wrong man I will be telling about how I was introduced to him and what lead to our relationship what went on in the relationship and how I wasn’t aware of the wrong signs .What I did once I became aware that I was with the wrong man and how I got the strength to get up and walk away with a clean slate and if I would have stayed my life would have been at risk .The summer of 2012 I attended
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Emotional Expression Emotional expression is most commonly known by the attitudes people have and the facial expressions they carry in certain situations. You can easily tell if someone is mad‚ upset‚ happy‚ or uncomfortable in a given situation. Whether most people realize it or not‚ their faces can be read like a book. Most of the time‚ you can look at someone and see their opinion on an issue without having to actually ask them what they think or how they feel. This is very helpful in most
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INTRODUCTION Artificial intelligence (AI) is the intelligence exhibited by machines or software. It is also an academic field of study. Major AI researchers and textbooks define the field as "the study and design of intelligent agents"‚ where an intelligent agent is a system that perceives its environment and takes actions that maximize its chances of success. John McCarthy‚ who coined the term in 1955‚ defines it as "the science and engineering of making intelligent machines". AI research is highly
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