New marketing concept suggest modifying original 4P’s of the service marketing mix by adding a fifth P for "people" (Berry‚ 2000). Those entrepreneurs‚ who already realized it‚ now put a big emphasis on employees’ job satisfaction and workers motivation in order to improve service performance and increase the service productivity. Researchers from Harvard University have developed a concept or the Service- profit chain‚ which links are as follows: profit is mainly stimulated by customer loyalty;
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Motivation Theories I believe that the key to reaching a goal of a high level in the hotel industry should come from the front desk agents since they are ones that deliver the services to the guests. There are several different levels of professionalism from the employees as well as the guests‚ but hospitality must never be affected. As a front office manager in the hotel industry‚ you need to know what does and does not motivate your employees; as well as providing training programs to help them
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A Study of Motivation in the Workplace | Tamara M. Coleman | EMBA22-2 | Motivation is difficult to explain and practice. However motivation is still the one thing that makes people productive in their jobs. Whether the motivation is tangible or not‚ it all depends on the individual and how management takes the information and applies it. There are many theories and practices that can be studied and applied to any situation. Motivational theories are studied and practiced by theorists and
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Sources of Motivation Paper The story underlined in chapter one of the textbook in regard to‚ The Little Engine That Could‚ illustrates two forms of motivation could (can) and would (will). Philosopher Arthur Schopenhauer (1841/1960) was the first person to speculate on the relationship between motivation and behavior (Deckers‚ Introduction to Motivation and Emotion‚ 2010). Many factors exist between motivation and behavior; it is said that human behavior is driven by motivation. Motive and incentives
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THE IMPORTANCE OF PAY IN EMPLOYEE MOTIVATION: DISCREPANCIES BETWEEN WHAT PEOPLE SAY AND WHAT THEY DO Sara L. Rynes‚ Barry Gerhart‚ and Kathleen A. Minette A majority of human resources professionals appear to believe that employees are likely to overreport the importance of pay in employee surveys. However‚ research suggests the opposite is actually true. We review evidence showing the discrepancies between what people say and do with respect to pay. We then discuss why pay is likely to be
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Australian Journal of Business and Management Research Vol.1 No.9 [113-123] | December-2011 FACTORS AFFECTING EMPLOYEE JOB SATISFACTION OF PHARMACEUTICAL SECTOR Mosammod Mahamuda Parvin: Corresponding Author mahamuda_p@yahoo.com Lecturer‚ Department of Management and Finance Sher-e-Bangla Agricultural University‚ Dhaka M M Nurul Kabir Lecturer‚ Departmrnt of Management Govt. Shohid Suharwardy College‚ Dhaka ABSTRACT The Pharmaceutical sector plays a vital role in underpinning the economic development
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CHAPTER ONE INTRODUCTION 1.0 Background of the Study Employee performance is a crucial backbone to business success and no business with underperforming employees will be strong enough to survive against the competition. Issues of performance and reward are central to the discipline of HRM given that they underpin the effort-reward exchange in the employment relationship. Their operation at the individual‚ group and organizational levels‚ however‚ renders them complex and often contradictory.
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Extreme Motivation 14 April 2010 Abstract This paper explores some motivational strategies and theories modern day businesses use to motivate their employees. It begins by introducing Maslow’s hierarchy of needs and discusses how needs are met during motivational techniques. Then presents pay-for-performance motivation by utilizing techniques from former GE CEO‚ Jack Welch. Then continues with a human resource approach to motivation. The paper briefly looks at some approaches to motivation
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Motivation What is motivation? Motivation is difficult to explain and even harder to "turn on" in people. Webster defines motivation as "an act or process of motivating; the condition of being motivated; a force‚ stimulus‚ or influence: incentive or drive" ("Motivation"). It is most often the job of the manager to use motivation to drive its employees to accomplish acts which they normally would not have done. The study of motivation helps managers understand what prompts people to initiate
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Definitions of motivation: There are many ways in which motivation can be defined. Generally speaking‚ motivation comprises an individual’s effort‚ persistence and the direction of that effort. In simple terms‚ it is the will to perform. (Brooks‚ I‚ 2006). Eugene Mckenna thinks that with motivation‚ people respond to conditions operating within and outside themselves‚ and go the extra mile at their role. To motivate people‚ elements such as needs‚ motives‚ drives and goals or incentives of individuals
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