Level of Customer Satisfaction in a School Cafeteria Using the SERVQUAL Model A Research Paper Presented to The Faculty of Manila Tytana College of Accountancy and Management MANILA TYTANA COLLEGES Pasay City In Partial Fulfillment Of the Requirements for the Degree BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT AUGUST 2013 CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction Customers are the ones who make the business survive‚ and it is the personnel
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resources have adversely affected environmental balance. Environmental pollution in India has increased manifold‚ One of the greatest problems confronting the modern civilized world is pollution‚ which literally means fouling the natural habitat and environment. Air pollution‚ water pollution‚ land pollution‚ noise pollution are some types of pollution. Nearly 175 million hectares of land (35% of India’s total land area) is subject to serious environmental degradation. Hardly 10.12 per cent of the total
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The Pony Express is more than 1‚800 miles and was only operational for about eighteen months‚ but helped many people during this time. Dry Creek Station was one of one hundred fifty seven stations along the pony express. It is the last of the original Pony Express stations on Bolivar Roberts division. The Dry Creek Station was built in 1860 and had many issues with Indians early on. A man named William H. Streeper who carried the “heavy mail” also known as “mule mail” was in that area when many
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the “Least Restrictive Environment” as "to the maximum extent appropriate‚ children with disabilities‚ including children in public or private institutions or other care facilities‚ are educated with children who are not disabled‚ and special classes‚ separate schooling (IDEA 2001). With this being valid there have been a number of students with disabilities‚ who have the right to access general curriculum in the same setting as their non-disabled peers. Within this environment‚ these disabled students
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Firstly‚ we will look at our Macro environment at Jayrobs Mobile (JM). This is otherwise known as the general environment. Here we will use PESTELI (Political‚ Economic‚ Social‚ Technological‚ and Environmental‚ Legislative and International) analysis. This is a detailed analysis of the environment which will not only help us understand where the environment currently lies‚ it will also help us gauge where JM will be in the future. When using PESTELI analysis‚ we will analyse what factors could
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Customer Satisfaction Survey Report Assessment of PART Express Riders August 10‚ 2011 Prepared by: Piedmont Authority for Regional Transportation Page |2 Table of Contents Introduction ........................................................................................................... 3 Objectives............................................................................................................... 3 Methodology ..................................................
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Executive Summary 2.0 Background and Introduction 3.0 External Analysis 3.1 Macro Environmental analysis 3.1.1 Political and Legal Factors 3.1.2 Economic Factors 3.1.3 Social Factors 3.1.4 Technological Factors 3.1.5 Environmental Factors 3.2 Micro Environmental Analysis 3.2.1 Industry Analysis 3.2.2 Market Analysis 3.2.3 Competitor Analysis 3.2.4 Customer Analysis 3.2.5 Stakeholder Analysis 4.0 Internal Analysis 4.1 Resource Analysis 4.2 Marketing Audit 4.2.1 Marketing Strategies Audit 4.2.2 Marketing
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CHAPTER I INTRODUCTION 1.1 HISTORY The word environment is a broad spectrum which brings within its hue hygienic atmosphere and ecological balance. Saving this planet Earth is now of utmost concern to the entire humanity. The world is witnessing a global crisis of environmental degradation. The future of the earth is entirely linked with the sustainable development that may take place in the various countries‚ both developed and developing. They have to adopt a visionary approach in consonance
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exploitation of natural resources. In turn‚ the conventional sources of energy we use today cause pollution‚ so economic growth is almost inevitably associated with environmental damage. One of the aspects of economic growth which affects the environment most of all is that‚ in order to produce more goods and products‚ at a faster rate‚ the construction of large industrial plants is required. These enterprises generate a lot of waste in the form of liquid waste and gaseous fumes. The liquid waste
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SAS Global Forum 2012 Statistics and Data Analysis Paper 350-2012 Including the Salesperson Effect in Purchasing Behavior Models Using PROC GLIMMIX Philippe Baecke Faculty of Economics and Business Administration‚ Department of Marketing‚ Ghent University‚ Belgium Dirk Van den Poel Faculty of Economics and Business Administration‚ Department of Marketing‚ Ghent University‚ Belgium ABSTRACT Nowadays‚ an increasing number of information technology tools are implemented in order to support
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