Service Marketing Assignment Service blueprint of a restaurant By: Abhishek Jain (876001) Service Blueprint: The service blueprint is a technique used for service innovation. The service blueprint consists of 5 components: 1. 2. 3. 4. 5. Customer Actions Onstage / Visible Contact Employee Actions Backstage / Invisible Contact Employee Actions Support Processes Physical Evidence 1. Customer Actions This component contains all of the steps that customers take as part of the service delivery process
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For this assignment I chose to go to a restaurant to find someone to observe. When I arrived at the restaurant I decided to observe an elderly caucasian male. He looked to be in his mid to late 60s. At first he was alone‚ waiting for his daughter‚ son-in-law‚ and grandchild to arrive. While he seemed perfectly content while waiting‚ there was an obvious brightness to his mood once his family arrived. One of the first actions that I noticed was that he did not have conventional table manners. For
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exploitation of natural resources. In turn‚ the conventional sources of energy we use today cause pollution‚ so economic growth is almost inevitably associated with environmental damage. One of the aspects of economic growth which affects the environment most of all is that‚ in order to produce more goods and products‚ at a faster rate‚ the construction of large industrial plants is required. These enterprises generate a lot of waste in the form of liquid waste and gaseous fumes. The liquid waste
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significance: - Mangrove forests are among the most productive terrestrial eco systems and are natural and are a renewable resource. Mangroves are not a marvel just for their adaptations but also for the significant role they play in our environment. * Mangrove ecosystem act as Buffer Zone between the land and sea. * Mangroves protect the coast against erosion due to wind‚ waves‚ water currents and protect coral reefs‚ sea-grass bed and shipping lanes against siltation. They are also
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concerns and conflicts have surfaced throughout human history‚ from the earliest settlements to the latest headlines. This comes as a surprise to many people because our emphasis in history has all too often been on war and politics‚ rather than environment‚ culture and development. The evidence for a longstanding concern for environmental issues has been readily available in manuscripts‚ publications and historical archives. It can be found under labels like conservation‚ public health‚ preservation
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Today‚ as working environment has been changing a lot‚ more people are taking different jobs in a period of time to finance their life. This essay shall discuss numerous reasons for these differences and suggest what a person needs for his career in the future. The first cause is the development of technology. For example‚ the Internet established creates a more convenient working environment for employees. It helps them to complete the assignment in flexible places‚ instead of staying at the
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commonly used de-icing agent (Road salting). Sometimes‚ it can be used along with some anti-caking agents like sodium hexacyanoferrate (II) or sand and grits. These elements like sodium‚ chloride‚ ferrocyanide and other impurities seep into our environment when the snow or ice melts‚ and poses a threat to water bodies‚ soil‚ vegetation and large number of species sustaining on them (Environmental‚ Health and Economic Impacts of Road Salt). De-icing of the roads is‚ beyond a doubt‚ very essential‚
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------------------------------------------------- INDEX Sr. No. | Title | Page No. | 1 | Environment | 1 | 2 | Atmosphere | 3 | 3 | Hydrosphere | 8 | 4 | Lithosphere | 13 | 5 | Biosphere | 21 | 6 | Interdependence Between The Four Spheres | 26 | 7 | Human Impact On The Environment | 32 | ------------------------------------------------- ENVIRONMENT The geographical conditions that surrounds the man on the earth is known as environment. The landforms‚ water‚ climate‚ natural vegetation‚ minerals‚ etc
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Contemporary issues facing Hooters restaurants Michael Brizek South Carolina State University ABSTRACT Hooters of America and Hooters International share rights to a brand that has emerged as a powerful force in the branding game over the past twenty-four years. This case study will examine‚ while focusing almost solely on Hooters of America‚ the history of the organization‚ the operational domain in which it functions‚ the service style found at the restaurant‚ the management structure found
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Its amazing how America as a whole latches on to other cultures‚ and how fast parts of those cultures grow. Sushi made it over to America about 10 years after WW11. Now‚ we see sushi everywhere. According to this article there were 276 sushi restaurants in Los Angeles in 2005. In 2010‚ according to the Huffington Post‚ there is a sushi bar on almost every block. There are four ingredients that are usually accompaniments of sushi: the sushi rice which is usually mixed with rice vinegar (makes
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