BUSINESS ADMINISTRATION LEVEL 2 - TECHNICAL CERTIFICATE Unit 2 – assignment 2 1. Understand how to make and receive calls 2.1 Describe the different features of telephone systems and how to use them.• Call holding- places a caller on hold so you can undergo another duty. This could be to find paperwork‚ find client/customer details‚ retrieve information from another member of staff or contact another colleague to divert the call along to. • Call waiting- lets you know when
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Principles of diversity‚ equality and inclusion Task Ai Explanation Example Diversity The recognition‚ respect and value that each individual is different in their own unique ways‚ from gender or cultural to age or personal characteristics. A colleague has specific religious commitments. They are acknowledged‚ respected and embraced. Equality By treating each individual fairly with equal rights‚ choices and ensuring their needs are met without discrimination. One individual has a disability which
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Food.gov.uk‚ (n.d.). Food hygiene for businesses. [online] Available at: http://www.food.gov.uk/business-industry/caterers/food-hygiene [Accessed 15 Nov. 2014]. 2. Thompson‚ M. (n.d.). How to Handle Customer Complaints in the Food Service Industry. [online] Small Business - Chron.com. Available at: http://smallbusiness.chron.com/handle-customer-complaints-food-service-industry-41797.html [Accessed 15 Nov. 2014]
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Unit 204: Equality‚ diversity and inclusion in work with children and young people Assignment 1 Within a school‚ equality‚ diversity and inclusion is very important. It is their duty to make sure all children have equal access to the curriculum. Whether they are a different race‚ culture‚ gender or have a special need or disability‚ it is important that they are supported and have a right to participate and be treated equal; this is known as inclusion. As part of this it is important that schools
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Unit 2 Assignment 2 1.1 Analyse the role and use of initial and diagnostic assessment in agreeing individual learner goals During my role as a trainer it is important that each new learner has a starting point from where to commence the training. This can be found by the use of initial assessment procedure. Initial assessment is a vital link to the learning process‚ it is a formal and informal process that identifies each learners starting point. It helps to identify learner’s current levels of
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Minutes DATE: 19.10.2012 TIME: 10.00 to 10:30 LOCATION: room PARTICIPANTS: ABSENT TEAM MEMBERS: TOPIC WE SPOKE ABOUT: Our snack festival‚ prices on goods‚ location and what goods to sell. Also we talked about our individual roles such as‚ who is in charge of the money collection‚ who is selling and who is doing the advertising for our team. DECISIONS WE MADE: to do a festival on Wednesday from 10.30 till 11.00. We decided to sell outside the canteen by using a table and we decided
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Assignment 1.1 Explain what is meant by: Diversity‚ Equality and inclusion Equality means that every human being is to be treated in the same way and once cannot differentiate between people‚ being cause of their faith‚ sexuality‚ nationality‚ gender or age. Everyone is to be treated fairly and equally. Each person has the right to be treated with respect and has the right to participate with others. Equality though does not mean identical treatment. To make each human being equally successful
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The organisation I will be assessing will be Drayton manor because it is the UK’s most leading theme parks for families and young adults. Therefore it will have a lot of customers which in return will mean they will have a lot of employees. Ergo they need to keep on top of recruitments to cut costs ‚increase profits and work effectively. So since its important to retain as well as recruit staff‚ its essential that they know they’re staff’s employability and personal skills. An employability skill
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Within the workshop health and safety is taken very seriously. Everyone has the correct PPE on at all times‚ everything in the workshop has been risk assessed and everyone gets the correct training on how to use any new tools and equipment. The tutors also make sure that everyone is aware of what risks there are before they use something within the workshop. Before every task we do we get a brief walkthrough of how the tutor wants the job done. If we do not understand the task at hand‚ then the tutor
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The Disengagement Theory of Ageing The disengagement theory of ageing controversially explains how as we get older‚ we naturally withdraw from society and it is an inevitable part as a person gets older resulting in decreased interaction between the ageing person and the social system. This could be because older people maybe exclude themselves from social activities‚ although this could be due to the person’s ability to get around to participating in such activities‚ leaving restricted opportunities
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