Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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I INTRODUCTION Most of the hardware businesses being establish then and now uses the same old ways of product inventory .Due to their wide business they tend to neglect the importance of product inventory. Because of the growing numbers of computers users‚ this became an effective medium to demonstrate the promotion of their business to the public. From manual way of product inventory it will be more convenient and faster through the use of computers. Business owner can avoid human error because
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Chapter 1 1.0 Introduction Beximco Pharmaceuticals Ltd. is a leading edge pharmaceutical company and is a member of the BEXIMCO Group‚ the largest private sector industrial conglomerate in Bangladesh. The strategic strengths of Beximco Pharma are its strong brand recognition‚ highly skilled work force and diversified business mix. Beximco Pharma brands - Neoceptin R (Ranitidine)‚ Napa (Paracetamol)‚ Amdocal (Amlodipine)‚ Neofloxin (Ciprofloxacin)‚ Bexitrol F (Salmeterol Plus Fluticasone)‚ Bextrum
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to apply the same principles to other functional areas. Given the importance of Claims Processing (CP) in maintaining customer goodwill and loyalty‚ Pat felt that the CP area‚ which had been experiencing increasing lead times for payment to clients‚ as well as complaints about incorrect payments to customers and repair shops‚ would be a good place to start. With the top management directive of working on improvements in the Automotive Claims process‚ Chris scheduled a meeting to review the current
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because of its huge man power and low wage. But one thing was lacking in this industry and that was quality design. But now-a-days lot of fashion houses are developing in Bangladesh with a vision to quality design in dresses which is attracting customers from all walks of lives for every class and ages because of its creative design‚ simplicity and price. The fashion houses have become a name for contemporary fashion for the Bengali society. Nowadays demand of dresses from Bangladeshi fashion
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Motivation‚ Satisfaction and Performance Plan LDR 531 Table of Contents The Team 1 Motivation‚ Satisfaction‚ and Performance 1 Motivation 1 Satisfaction 2 Performance 2 The Plan 2 References 4 The Team The team is composed of four team members and one team manager; Mike‚ James‚ Mary‚ Katy and Barb. The team does a good job staying motivated and satisfied‚ and also performs well. However‚ there are moments the team struggles due to differences in attitudes‚ emotions‚ and values
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British Journal of Economics‚ Finance and Management Sciences October 2011‚ Vol. 2 (1) 49 Inventory Management in Small Business Finance: Empirical Evidence From Kwara State‚ Nigeria Abdulrasheed ABDULRAHEEM‚ Ph.D Department of Accounting and Finance‚ University of Ilorin Khadijat Adenola YAHAYA‚ Ph.D Department of Accounting and Finance‚ University of Ilorin Sulu Babaita ISIAKA‚ Ph.D Department of Business Administration‚ University of Ilorin Olanrewaju Atanda ALIU‚ Ph.D Department
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Inventory Management 1.0 Introduction Inventory management is one of the main activities that cannot be ignored in an organization nowadays. An effective inventory management system should be carried out to ensure the right inventories to be supplied for the market demands to the particular organization. Besides that‚ inventory management system that control efficiently is one of the way to monitor the inventories especially those consists with shelf life to avoid any wastage due to expiration
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IIIIII AL YAMAMAH UNIVERSITY Operations Management (MGT 510) EMBA Course Syllabus Kingdom of Saudi Arabia The National Commission for Academic Accreditation & Assessment Course Specification Revised April 2007 Course Specification Institution: Al Yamamah University College/Department: Executive Master of Business Administration (EMBA) A Course Identification and General Information 1. Course title and code: Operations Management (MGT 510) 2. Credit hours: 2 3. Program(s) in
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| | Organisation Certificate | | | Declaration | | | Acknowledgement | | | Abstract | | | | | I | INTRODUCTION | | | 1.1 Introduction to the study | | | 1.2 Industry profile | | | 1.3 Company profile | | II | Need‚ Objective and Scope of the study | | | 2.1 Need for the study | | | 2.2 Objective of the study | | | 2.3 Scope of the study | | III | Literature Review | | | 3.1 Review of literature
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