Case Study on ICICI Bank How companies can use technology as core competence INTRODUCTION In the 1990s‚ Indian industry was liberated from ‘licence raj’ with the introduction of new measures and policies. The financial reforms introduced at the time ushered in globalization‚ and a completely new environment was seen in the banking sector. Whereas earlier the banks had been operating in a protected environment‚ they were now competing against each other with private players jumping into the fight
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The importance of cultural competence. Cultural values define roles and human interactions within families and communities and with others. Culture determines values and behaviors‚ but other factors within a culture influence behavior patterns as well. Cultural competence is the ability to provide effective care for patients who come from different cultures. It requires sensitivity and effective communication in nursing‚ both verbally and non-verbally. Cultural competence and respect for others becomes
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Organization:Federal Express Federal Express is the world’s largest express transportation company‚providing fast and reliable services for important documents ‚packages‚and freight.It’s success was gave the credit to the use of Operations Research. Operations Research modeling was a way of life for Federal Express‚there were three famous Model planning system‚one is origin-destination flow model which worked out a 26-city system that make FedEx’s first success.This model and the planning
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4.709 Operations Management Individual Assignment Lecturer: Mr. Ray Ninow Bhawana Vohra – ID No. 20140195 Total words: 1869 1. Custom Fabricators Company (a) The balance of Customer Service and Resource utilization Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. Customer Service is defined by three
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In operations strategies‚ there are many examples of strategies an organization might choose from. In virtually every situation‚ operation manager and his team should discover that certain issues or strategies are more important than others. An organizational should identify its goal of operational so that they can set their strategies priorities accordingly. Generally‚ most important strategies in organizational is cost effective or in other words to bring down the cost of production and operation
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What is cultural competence in Healthcare? Cultural competence in healthcare is the ability for the healthcare systems to demonstrate cultural competence towards the patients with diverse values and behaviors. The process includes consideration of individual social‚ cultural and linguistic needs of patients for the effective cross cultural communication with their care providers. The goal of cultural competence in healthcare is to lessen health disparities and to provide optimal care to patients
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Operations Management Research in Cosmos Holidays Organization Executive Summary Operations management is certainly not an easy task at the same time not an impossible one. Some of the organizations manage their operations exceptionally while some mismanage. In most of the organizations some of its operations are good while some of them are bad. This paper reveals the operations management in Cosmos Holidays Organization. The operational areas in which the organization is good and the ones that
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Operations Management is the management of systems or processes that create goods and/or provide services. OM oversees the very core of any business and organization. With such a huge impact on the company‚ OM can literally help make or break a company. There are many businesses out there that have exceptional OM teams and these are the companies that flourish. However‚ there are some that don’t and these struggle from day to day which hurts the overall success of the company. Operational Management
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The Emotional Competence Inventory (ECI) assessment is divided into four major quadrants‚ self-awareness‚ self-management‚ social awareness‚ and relationship management. Of the four quadrants my lowest scores were in self- management‚ with average scores of 3.3 and 3.6. Also according to the test‚ my highest scoring category was self-awareness with scores of 4 and 5. Within each of the quadrants there are sections that further explain your personality‚ such as‚ trustworthiness‚ self-awareness‚ influence
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face-to-face customer service‚ and usually always has a building for their operations. A “brick and mortar” grocery has advantages and disadvantages compared to an online operation‚ like Theorganicgrocer.com. First of all‚ their major disadvantage is the overhead. The cost of property‚ insurance‚ taxes and staff is much higher for a “brick and mortar” operation than an online operation. The biggest advantage for a “brick and mortar” operation is customer security. To a customer‚ if a company has physical presence
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