Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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and the reasons why I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally
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Conflicting expectations: Where pay and performance collide UpTech Support is a medium-sized US company‚ based in Silicon Valley‚ California‚ operating in the intensely competitive computer industry: Its main area is the development of software support systems. It had survived the so-called ’Internet bubble burst’‚ its management believed‚ because the company had resisted the temptation to move from its area of core competence. Instead‚ UpTech Support concentrated on building up relationships
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My expectation for college were off because I was not able to get the schedule I desired‚ class work would be different‚ and responsibilities. My schedule was not how I was expecting it would be for college. I thought it would be the way you wanted it but that did not happen. There we’re classes that were full or there were no classes for the days you wanted to go to class. I wanted my classes to be only 3 days in a week from 9am-2pm but I didn’t get the days I wanted but the hours I did. Also I
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traditional shoppers gather information on products and services online‚ but still make the purchase onsite in a traditional setting by visiting a store. Keywords: Perception of shopping‚ Offline shopping consumers‚ Online increasing numbers of customers. Many traditional businesses are reacting by going online to remain competitive (Schoenbachler and Gordon 2002). Advancements in technology enable apparel stores‚ for instance‚ to improve their online services by using personalized virtual models
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Jasmine Arana Mrs. Ramirez English 9/ Period 1 20 January 2015 Great Expectations Great Expectations is a comprehensive novel written by Charles Dickens that shows the spiritual and moral development of the main character‚ Pip. Pip is a young orphan child that lives with his sister‚ Mrs. Joe‚ and her husband‚ Joe and is best friends with a beautiful‚ smart girl named Biddy. He lives a happy childhood with his apprentice‚ Joe‚ until one day Uncle Pumplechook invites him to “play” at Miss Havisham’s
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Meticulous Martin This is an example of a customer profile‚ it is useful when identifying targeted markets‚ and it gives a better understanding of what the consumer enjoys doing and what they are like as individuals which is important when creating communications. All communications should be targeted to their personality. Martin is a 46 year old manager of an organisation that specialises in financial services based in London. The business currently has 30 employees and has clients list totalling
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rbyadav1988@gmail.com Abstract This study focuses on the Consumer Perception of Retail outlets: A comparative study of Big bazaar and More mega store. With the help of consumer perception of retail outlets increase their sale and provide total customer satisfaction. These Retail Outlets increase the India as well as in all over the world The term consumer perception refers to the perception that consumers display in searching for purchasing‚ using‚ evaluating and disposing of products and services
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I noticed that the doors were electric‚ making cart movement accessible as well as walking right on in. I started walking to my left‚ noticing at least one hundred magazines on a sturdy cabinet layout. In front of me was the customer service department‚ providing customers with their assistance. As I continued‚ I recognized that there was no music playing within the grocery store. A coin machine held fort near the floral department. Heading now to the back of the store I heard an intercom providing
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CUSTOMER SERVICE BY: CRYSTAL MCGUIRE MAN 2305 NOVEMBER 25TH‚ 2014 Customer service can come in so many forms and is in almost every business there is. Without customer service‚ then your company will be hard to manage and move forward. There are two types of customers; internal and external customers. With each of these types of customers‚ there is the ability to affect your company’s culture whether it is good or bad. Customer service is the way to understand where and how to take your company
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