Outline guidelines‚ procedures and codes of practice relevant to personal work When doing my work‚ there are procedures that need to be followed such as‚ answering the telephone‚ making phone calls‚ dealing with incoming and outgoing mail. All of these procedures‚ guidelines and codes of practice are in my job description which is easy for me to access. Explain the purpose of planning work‚ and being accountable to others for own work Planning my work is essential in making sure I complete all
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specialism. What strengths and limitations does each have? There are many learning and teaching strategies that could be used to ensure learning takes place within the area of customer service. Each technique has its own strengths and limitations that must be considered when applying them to context of customer service and its environment. Approaches that include activities such as role play where the learner may be expected to watch‚ listen‚ discuss‚ take notes‚ problem solve as well as partake
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Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what
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with the best possible customer service for a fast food restaurant. Best possible customer service? Ever wonder why it seems as if the associates are more aware of the elderly and the families there than you and your friends? In this paper‚ I will be informing you how different people are treated at one of our favorite restaurants. Through weeks of research‚ I have gathered enough information to show that the elderly and full on families due in fact receive better service than an average person does
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All schools need to ensure that they take measures to protect all adults and pupils while they are on school premises and undertaking off site visits. This means that there will be procedures in place for a number of situations which may arise. These include the following: Accidents; There should be enough first aiders in school or on a trip at any time to deal with accidents. First aid boxes should be checked and refilled regularly‚ and there should be a clear process of how accidents are recorded
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Accounting Practice Legislations‚ Procedures and policy Report Introduction This report contains detail compliance analysis of the Accounting Practice‚ which undertakes Accounting and Bookkeeping services for Travel agent. The Agent provides Community services as well‚ along with day to day Travels and Tour services such as overseas workers sponsorship‚ Manage Payroll for overseas workers and provides Money transfer. This report outlines the regulations and the practice procedures and Manuals
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BSBCUS403B IMPLEMENT CUSTOMER SERVICE STANDARDS ASSESSMENT 2: REPORT According to the survey recently performed on ABC Bank‚ it has been found that there has been a big decrease in the number of customers over the past six months. This is due to poor customer service. Therefore‚ Peter Sellers‚ as the Manager of the bank‚ needs to confirm the same and make a report about the issue as soon as possible. In order for Peter to be able to identify the customer service satisfaction or problems
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Customer Satisfaction Policy Intent Thomas Cook Group is one of the oldest and most respected travel agencies in Britain. We contribute to creating excellent holidays not only through the flights and accommodation we provide‚ but also the service given by our staff at every stage‚ from a customer’s initial enquiry through to their journey home. All customer-facing employees are therefore given training in customer service and creating the best-possible holidays for our guests. -For the purpose
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ACTUAL PRACTICE & PROBLEMS OF AUDIT PROCEDURE REPORT ON: AMTRANET GROUP UNDER SUPERVATION: Shah Ridwan Chowdhury Lecturer‚ Dept. of Management Studies. Jagannath University‚ Dhaka. PREPARED BY: Group Name: Knowledge Fighter. Section-A‚ B.B.A (3rd Batch) Department of Management Jagannath
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Importance of customer/client care It shows a great deal of professionalism when a company takes good care of its customers‚ both internally and externally. Professional employees will most likely deal with clients in a professional manner‚ with the right communication‚ with respect and a genuine attitude. A good customer service will help the company: To keep loyal clients – develop trust To gain new clients To develop a good referral To develop within its employees a sense of proudness and
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