[pic] Course: Advance diploma in Business Management Module: Production & Operations Management Date:2013.08.06 Name of lecturer: Daniel Chew The following examples show different products and services working by different model to achieve different customers’ satisfactions. Two products examples and two service examples will be included. Product 1: 5Ps Framework of O.M. is used in the electronic devices company‚ Apple. Apple: Apple Computer‚ Inc.‚ is a famous
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THE DEFINITIONS "Operations management (OM) is defined as the design‚ operation‚ and improvement of the systems that create and deliver the firm’s primary products and services. Like marketing and finance‚ OM is a functional field of business with clear line management responsibilities." (Chase‚ Jacobs‚ Aquilano‚ 2006:9) "Operations management is the management of processes or systems that create goods and/or provide services. It encompasses forecasting‚ capacity planning‚ scheduling‚ managing
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to take into consideration major aspects of Organisational Change Management. Poor communications‚ inadequate training or insufficient workforce planning can lead to a lack of acceptance of business changes and poor performance at the end-user level. In some cases‚ failure to provide for adequate Organisational Change Management planning can result in substantial financial loss or delayed implementation. Organisational Change Management encompasses all activities aimed at helping an organisation
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What is Management of Change (MOC)? Management of Change‚ or MOC‚ is a best practice used to ensure that safety‚ health and environmental risks are controlled when a company makes changes in their facilities‚ documentation‚ personnel‚ or operations. When decisions and changes are made rapidly‚ safety and health risks can increase resulting in disasters such as explosions at the oil refinery and detergent plant described in the U.S. Chemical Safety and Hazard Investigation Board’s 2001 “Management
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------------------------------------------------- The Production/Operations Function In Business A. True/False 1. Production/operations Management refers to creation of goods whereas production refers to the creation of services. 2. All organisations‚ including service organizations such as banks and educational institutions‚ have a production function. 3. Production is a creation of goods and services. 4. W. Edwards
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RESOURCE MANAGEMENT REPORT ON TERM PAPER TOPIC CHANGE MANAGEMENT PREPARED BY: ROHAN JAIN Executive Summary Change management is not a stand-alone process for designing a business solution. Change management is the processes‚ tools and techniques for managing the people-side of change. Change management is not a process improvement method. Change management is a method for reducing and managing resistance to change when implementing process‚ technology or organizational change. Change
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Toyota Production System (TPS) Toyota Production System The practical expression of Toyota’s people and customer-oriented philosophy is known as the Toyota Production System (TPS). This is not a rigid company-imposed procedure but a set of principles that have been proven in day-to-day practice over many years. Many of these ideas have been adopted and imitated all over the world. TPS has three desired outcomes: * To provide the customer with the highest quality vehicles‚ at lowest possible cost
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CHANGE MANAGEMENT NOTES BLOCK 2 MODULES The Change Management Process The execution of transformation can be approached in a number of ways depending on the circumstances. The concepts and ideas are drawn from a wide variety of literature that seeks to inform on how change can be executed. Kotter‘s eight-stage process model of creating a major change: 1. ESTABLISHING A SENSE OF URGENCY ➢ Examine the market and competitive realities ➢ Identifying and discussing
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Introduction Change management is an approach to transitioning individuals‚ teams‚ and organizations to a desired future state. In this assignment I will be covering Rollin and Christine Glaser’s (1992) five elements to improve team effectiveness‚ IT management competencies‚ reasons for mergers and acquisitions in reference to South African businesses and roles leaders should play during the change process. In the aim to provide one with a better understanding of and insight of change management.
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THE APPLICATION OF CHANGE MANAGEMENT THEORY TO HR PORTAL IMPLEMENTATION IN SUBSIDIARIES OF MULTINATIONAL CORPORATIONS Cataldo Dino Ruta HR portals are complex information technology (IT) applications that can be accessed by all employees of a given organization. By placing more applications and information online‚ HR portals reduce the reliance employees have on HR personnel. Given this relational change‚ from human to computer‚ the HR portal implementation process must take into account the
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