How does transformational leadership affect customer satisfaction? Introduction In recent years‚ the concept of leadership focuses more on transformational leadership‚ which is a contemporary view of leadership (Bass‚ 1985). Also‚ Employee empowerment becomes one of the leadership issues in the 21 century. From the previous studies‚ it is found that transformational leadership is associated with employee empowerment‚ whereas the association between employee empowerment and customer satisfaction
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Republic of the Philippines Department of Education Region IV-A CALABARZON Tanza National Trade School Paradahan I‚ Tanza‚ Cavite Title of Research: Reducing Teacher Burnout Through Intervention Programs and Activities Types of Research: Action Research ______ Proposal _______ Report Inclusive Dates to be Conducted: December 2013 – March 2014 Name of Researchers: HAROLD B. PANGILINAN Signature: ______________________ School : Tanza National Trade School District : Tanza
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Combating Caregiver Burnout and Compassion Fatigue Healthcare providers have agreed when entering the healthcare profession to give the utmost care to all patients and families. They have dedicated their time and energy to assure all patients are cared for the way the want and need to be treated. Many endless hours are provided to assure that quality and empathetic care is given‚ which can often end up in what is called compassion fatigue and caregiver burnout. There are warning signs to both
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Perspectives of Human Development‚ From where does personality come? The search for where does personality come from is the question this paper will try to answer by exploring of psychoanalytic‚ behavioral‚ cognitive‚ and systems theories. The Oxford dictionary defines personality as “the combination of characteristics or qualities that form an individual’s distinctive character.” With this definition in mind‚ we will explore the different theories‚ ideas‚ and assumptions on the subject of personality
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Running head: Emotionally Abusive Relationship Emotionally Abusive Relationship Chanda Annon 1204A August 2012 Term Emotionally Abusive Relationship I. Introduction a. People can be in an emotional abusive relationship and not even know it. b. Emotional Abuse can be considered the most painful source of abuse. II. Emotionally Abusive can be considered an non-physical abuse a. It can destroy someone emotionally b. It can make someone feel worthless c. It can destroy your
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Job burnout is an important factor lead to high turnover rate in nurses. Abraham and D’silva (2013) stated burnout is a syndrome characterizedphysical fatigue‚ emotional exhaustion and cognitive weariness and is recognized as one of the most serious occupational health hazard‚ resulting in symptoms ranging from mild boredom to severe depression. Maslach‚ Schaufeli and Leiter (2001) defined burnout have three dimension which are emotional exhaustion‚ depersonalization and personal accomplishment.
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Wal-Mart ’s Customer Service Perspective Karen E. Wilkerson TUI BSBA Integrative Project BUS 499 Module 2 SLP Dr. Thurgood February 17‚ 2012 Wal-Mart ’s Customer Service Perspective Customer service is interaction with your company ’s clients. Ultimately‚ businesses are in business to make money; profitability cannot be achieved without customers. Customer service representatives provide much of this direct interaction‚ although almost anyone‚ from any position in an organization‚ may be
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nursing profession was under high levels of pressure in the work force‚ which as a result has led to burnout and negative consequences (Fearon‚ C.‚ 2011). The physical and emotional exhaustion due to overwork‚ and its negative outcomes on the employees and their corresponding organizations led to being a well-documented issue in the workforce. The research previously done in this area highlights how certain factors can negatively affect the wellbeing of vulnerable employees and their professional
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How to Reduce Stress By Isolde‚ eHow Member [pic] [pic] Rate: [pic][pic][pic][pic][pic](2 Ratings) In our modern world‚ stress is hard to avoid. Our jobs‚ families‚ social pressures‚ and expectations can place a lot of responsibility on us and frazzle our minds and bodies. Too much stress can lead to overeating‚ over drinking‚ lack of exercise‚ and other physical symptoms like insomnia. Practicing simple tasks like the ones listed here to reduce your stress level can significantly improve the
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1. Burnout has been described as ‘a psychological syndrome of exhaustion‚ cynicism and inefficacy which is experienced in response to chronic job stressors’ (Maslach 2004‚ p 93). It is the primary cause of poor quality of care (Ivancevich et. al 2014). If I was in charge of socializing the newly hired nurses at a local hospital‚ the following steps are the ones I will take to ensure that the newly hired nurses understand the hospital’s organization culture: I will ensure that the hospital recruit
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