"From an emotional labour perspective how does dealing with an abusive customer lead to stress and burnout" Essays and Research Papers

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    Burnout In Nursing

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    be free of stigma so that people can ask for help when needed. A common psychological state among nurses is burnout‚ which can be described as exhaustion‚ lack of enthusiasm and depleted feelings of accomplishment (Glass‚ McKnight & Valdimarsdottir‚ 1993). Burnout is a main reason for many nurses to leave their jobs in search for a healthier mind and more positive lifestyle. In fact‚ burnout prevalence has been seen to reach almost 40% among nurses (Duarte & Pinto-Gouveia‚ 2016). However‚ what many

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    How to reduce stress

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    WHAT IS “STRESS”? “…a physical‚ chemical‚ or emotional factor that causes bodily or mental tension and may be a factor in disease causation” Merriam-Webster dictionary WHERE “STRESS” COMES FROM? KIND OF “STRESS” Positive stress • • • • • • Work promotion Marriage New baby Perfect golf game Graduation …. Negative stress • • • • • Financial difficulty Traffic Illness Loss of job Death of a family member • … IMPACT OF “STRESS” ‘Touching’ Therapy

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    Burnout In Nursing Essay

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    Burnout Among Nurses The helping professions‚ including nursing‚ are characterized by the fact that they are not something external to the individual‚ but encompass the whole person. The activities performed by nurses‚ require a personal commitment and direct interaction with people. Therefore‚ it is common to work with the most intense aspects of patient care (pain‚ anger‚ frustration‚ fear‚ death‚ etc.). All this‚ plus small‚ medium or large daily doses of stress can cause nurses

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    Causes and Prevention of Burnout in Human Service Staff The term burnout is often used by human service professionals who have reached their personal limits. According to the Mayo Clinic (2010)‚ job burnout is defined as “a special type of job stress — a state of physical‚ emotional or mental exhaustion combined with doubts about your competence and the value of your work” (para. 2). Functioning in this state is difficult in any profession. However‚ in the field of human services

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    Abusive Relationships

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    other in an abusive relationship. At first‚ it seemed unlikely that the two of us would end on negative terms‚ but the experience was evident‚ and I was just oblivious to the signs. The story of my first love was not a tale ending with “happily ever after‚” but a tragedy framed by heartbreak and trampled hope. Shortly after the crumble of our invective relationship‚ I started picturing myself as a person no one could love. I had the textbook feelings of a “battered women” because “emotional abuse is

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    Abusive Relationships

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    her. People stay in abusive relationships because of conflicting emotion‚ reliance on the abuser‚ and pressure. “It’s a love hate relationship.’’ Monica answered‚ “Just because I want the violence to stop doesn’t mean I want the relationship to end.” If a person you love tells you they’ll change‚ you’re going to want to believe them. Calm and apologetic demeanor comes after the abuse‚ also known as the honeymoon phase. The individuals tend to go through denial about the abusive behavior‚ come up

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    Emotional Development How does fear change with age? Infants Infants are still fragile with their surroundings. Therefore they develop some fears such as; loud noises‚ strangers‚ new environment or place‚ and fear of falling. A change in the way they are held and when the people they have formed an attachment to aren’t close by. Childrens Many children experience fears around unfamiliar. It varies depending on their stage of development and also their own temperament and personality

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    Emotional dissonance

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    Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03

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    how to handle stress

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    Manage stress at university Stress occurs in human life is frequency because there are many challenge people need to face in daily. Also it is a part of student’s life‚ when the student study at university‚ they may face more difficult problem such as more expectation from their parents‚ financial problems‚ exam or assignmen Premium962 Words4 Pages How ot manage stress How to manage stress When it comes to how to manage stress‚ there are loads of methods to deal with this problem. Today‚ with

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    Free The Children from Child Labour: The Disadvantageous of Child Labour Two hundred million children are suffering in the world! “the world has an estimated 186 million child labourers – 5‚7 million in forced and bonded labor‚ 1.8 million in prostitution‚ and 0.3 million in armed conflict” .( Basu & Tzannatos‚ 2003‚ p.147). In Africa‚ Asia and the Middle East‚ a huge number of children are child labourers‚ and most of them under 14 years old. However‚ they are working hard as same

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