to assess the perceived service quality of hotel attributes and to determine the factor structure of service quality perception. A modified s e rv q ua l scale was used to assess service quality perceptions from the perspective of domestic and international tourists. Data were collected in 15 hotels in the Opatija Riviera (Croatia)‚ using a self-administered questionnaire. Descriptive statistical analysis‚ exploratory factor analysis and reliability analysis were conducted. The study results indicate
Premium Factor analysis Hotel Psychometrics
IMC Plan Outline ” Febrina Halim Stella Wong Leo Shanghai‚ China Desember 2011 1. Executive Summary. The Gap‚ Inc. (Gap) is a specialty retailer engaged in selling clothing‚ accessories and personal care products. When Gap was founded in 1969‚ its targeted customers were younger generations (hence the name of the store‚ which refers to the generation gap of the time). Gap ’s originally sold signature blue jeans and white cotton t-shirts‚ but later expanded to include clothing for men‚ women
Premium Marketing
Generic Benchmarking Worksheet Task A: Problem/Opportunity Statement Instructions for Task A: In the Response row‚ write out the problem/opportunity statements for the scenario for each of the team members. Response to Task A: Classic Airlines will become a profitable and successful organization by establishing better relationships with its internal and external customers. Generic Benchmarking—The purpose of generic benchmarking is to identify potential solutions to the problem statements
Premium Brand Delta Air Lines Southwest Airlines
Understanding the Chaos of Airline Pricing By Alex Kons I. INTRODUCTION “The airline industry’s pricing system is a billion-dollar house of cards in which every customer is a futures speculator and Economics 101 is turned onto its head” (Fredrick‚ 1995). This statement highlights one of the most hidden frustrations that many air travelers feel. Airline pricing is so distorted that often a full-fare paying passenger is seated next to a passenger who paid more then three hundred percent less for
Premium Airline Delta Air Lines Continental Airlines
Academic Achievement Gap The education system has improved in many ways‚ however we still face many problems as a nation. Among many current education system problems is the academic achievement gap between different races. The academic achievement gap has existed for many years but has really been brought to the attention of United Stated citizens in the last decade. Statistics show that on average African American students score lower than white students on examinations‚ performance and overall
Premium Education School United States
agree with his entire platform‚ but one of his central policies that I have found questionable is “On the wealth gap”. “On the wealth gap” policy briefly will help reduce economic inequality. The policy sounds really great and can improve the economic well-being of the poor‚ but will that encourage society to work hard to get the most it can from its scare resources? As a future international political economist‚ I know that society faces tradeoff between efficiency and equality when government policies
Premium Employment Economics Wage
ETHIOPIAN AIRLINES ENTERPRISE Human Resource Development (HRM) Induction and Indoctrination Program September 2012 ETHIOPIAN AIRLINES ENTERPRISE Rev. Original Induction and Indoctrination Program July 2012 Contents Foreword ................................................................................................................................................ 1 Welcome Message from CEO ............................................................................
Premium Economic growth Flag carrier Africa
The achievement gap is the difference in academic performance between groups of students. Groups of students like socioeconomic status‚ race and ethnicity‚ and gender. You can see the achievement gap in grade levels‚ standardized-testing‚ and course selection. The achievement gap is used to show the different performance gaps between different groups with African-American and Hispanic students‚ being at the lower part of the scale‚ compared to non-Hispanic white peers. There is a similar academic
Premium Education School White American
Territory: Jamaica Teacher: Miss M.Reid Title: An investigation on Generation Gap and what effect it has on children and adults and what can be done about it.
Premium Bar chart Chart Pie chart
Of Singapore Airlines Prepared by: Mai El Haddad‚ Siyuan Wu‚ Wenyan Tang and Talisa Maulgue TABLE OF CONTENTS Introduction........................................................................................................................................................................ 2 Overview of the industry............................................................................................................................................... 2 Singapore Airlines ...........
Premium Airline Singapore Airlines