An Analysis on Customer Care Strategy of the General Electric Company Table of content 1.0 Company Introduction --------------------------------------------------------------------------2 2.0 An Outlook of the General Electric Company’s Customer Care Strategy ----------2 3.0 Development of GE’s Customers Care Strategy ------------------------------------------3 4.0 GE’s standards in details ------------------------------------------------------------------------6 5.0 Ways
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towards Coca Cola’s local communities‚ its brands‚ and its people is ambitious‚ constructive and progressive. He takes pride in the company and the brand Coca-Cola. His attitude and desire for growth of the company reflects in the performance of his employees in a Pygmalion effect. Kent demonstrates a manager who creates win-win situations. He is building a company that treats employees as skillful and extraordinary individuals to receive their best performance. This results in employees being “increasingly
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INTRODUCTION A teacher‚ who is happy with his job‚ plays a pivotal role in the upliftment of society. Well adjusted and satisfied teacher can contribute a lot to the well being of his/her pupils. A dissatisfied teacher can become irritable and may create tensions which can have negative influence on the students’ learning process and it consequently affects their academic growth. Job satisfaction implies the overall adjustment to work situation. Attitude is readiness to react towards or against
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performance. Many companies use Six Sigma their tend to have the Six Sigma as a transformational quality methodology to enhance their performances as well as their consumers’ satisfaction. Six Sigma was founded in 1986 by an engineer at Motorola Company named Bill Smith (Motorola‚ 2010). Since that time Motorola has developed this process to be more effective in terms of quality. Six Sigma has distributed in many companies‚ such as General Electric. The process helped these companies that implemented
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Job is an activity that most of people would do in our life. We live in a world where the variety of jobs is immense‚ and majority of us can choose job by our own decisions. Many people approve that job satisfaction comes first‚ while others think that we should take job security as priority. The purpose of this essay is to compare and contrast job satisfaction and job security. Three aspects that I am going to discuss are motivation‚ pressure and value. Job satisfaction describes people are engaged
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The issue whether a company’s long-term success depending on the job satisfaction and job security felt by employees is complex and controversial. Different people hold different ideas due to their own respective angles. Some people think that job satisfaction and job security are the most important things that a manager should consider‚ while others asserts that other factors such as productivity or extensive training play more important roles. As far as I am concerned‚ however‚ I agree with the
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Job satisfaction is a key factor that leads to success in the world of corporations. Job satisfaction is defined as‚ “the extent to which people like or dislike their jobs”. It can influence a company at the individual level‚ the group level and even to the point of impacting a corporation as a whole. Employee contentment can also affect a company on the economic level. Job satisfaction influences nearly every aspect of a corporation. Therefore‚ understanding job satisfaction is important to
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©Trans-Atlantic College‚ London 2005 Motivation and Job Satisfaction Written by Dr Prince Efere – for Trans-Atlantic College‚ London Contents of this Paper 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Introduction Frederick Winslow Taylor – Scientific Management Elton Mayo – Hawthorne Experiments Abraham Maslow – Hierarchy of Needs Clayton Alderfer – ERG Theory Douglas McGregor - Theory X and Theory Y W. Ouchi – Theory Z Frederick Hertzberg – Hygiene Theory David C. McClelland -
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3: General attitudes predict general behavior 3. Accessibility Attitudes and Job Satisfaction Attitudes: Evaluative Statements (fav. or unfav) about objects‚ people or events “I like my job” – Attitude about my job Components of Attitude: 1. Cognitive I am overloaded A description of or belief in the way things are Opinion / belief segment 2. Affective I hate this job More critical part of attitude Emotional or feeling segment of the attitude 3. Behavioral I am looking for another job Intention
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JOB SATISFACTION AND DISSATISFACTION By Bambang Fahruddin‚ S.Pd Posted: May 29th‚ 2008 INTRODUCTION The discussion of job satisfaction and dissatisfaction is largely generated from the theories proposed by Maslow which is known with the so call “the needs theory” and Herzberg’s theory that is called “two-factor theory” or “hygiene theory”. Both job satisfaction and dissatisfaction are assumed critical for the organizations to manage since they absolutely affect the productivity as well as the
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