Nowadays‚ job satisfaction has become an important issue for workers since it closely relates to physical and mental well-being. In order to find out what makes work satisfying‚ Studs Terkel interviewed three workers about their jobs in 1974 and Ethan Winning did a survey about job satisfaction in 2004. According to their results and my observation‚ there are three main factors that affect the job satisfaction: Salary and special incentives from jobs‚ personal and professional growth opportunities
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However‚ inspite of these things‚ turnover and absenteeism are still very rampant in this industry. Employees would seldom last long in a certain BPO company for some reasons. Absenteeism has also been inevitable. Both turnover rate and absenteeism affects the profitability and the overall performance of a BPO company. Most likely‚ absenteeism will cause struggle to the Human Resource Department in looking for another employee who can temporarily fill-in the duty hours of the absentee. With such
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Job Satisfaction Definition Confucius said: “Choose a job you love and you will never had to work a day in your life.” In fact‚ this quote is a synthesis for job satisfaction. Job satisfaction refers to positive feelings‚ hopes‚ and expectations from employees’ toward their work. Job Satisfaction Analysis Job satisfaction promotes partnership between managers and employees. In particular‚ employees become more effective‚ productive‚ and efficient while contribute to the company mission. Consequently
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customers evaluate banks’ performance mainly on the basis of their personal contact and interaction (Gronroos‚ 1990). Defining service quality and its components in a form that is actionable in the workplace is an important endeavor that any business company cannot take lightly. Moreover‚ many scholars agree that service quality can be decomposed into two major dimensions (Gronroos‚ 1984; Lehtinen and Lehtinen‚ 1982). The first is referred to by Zeithaml et al. (1985) as “outcome quality” and the second
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Job Satisfaction subject: Org. Behavior Do people really like their jobs? Definitely‚ everyone knows from the news about dissatisfied workers going on strike or even acting violently toward their supervisors‚ directors‚ but overall people are quite satisfied with their jobs. According to the surveys percentage of satisfied people averages in the US is about 85 percent. The feelings‚ reflecting attitudes toward one’s job‚ are known as job satisfaction. Settings‚ related to the personnel job satisfaction
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Methods to measure job satisfaction It is very important for companies that their employees are satisfied and happy with their job‚ because this leads to a higher working morale. This again leads to a higher output and performance of the workers as well as lower overall costs‚ which is profitable for the company. So everybody benefits from a positive working atmosphere. There are a various number of ways how employers can measure the job satisfaction of their employees. The most common ways are:
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culture‚ job satisfaction‚ organizational commitment and intention to quit. The population was the hotel staff in Thailand of which 908 were selected as subjects. The instrument used was a questionnaire with the reliability between 0.614-0.918. The data were analyzed using descriptive statistics and the structural equation model was analyzed using SPSS and LISREL. The results revealed that the supervisors had higher levels of work life quality‚ perceived organizational culture‚ job satisfaction
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Mobilink agrees that the internal factor that should dominate employees motivation. Mobilink agrees with theory regarding motivational factors managers can use. It is the internal factors that play the major role whenmotivating employees at the company‚ but the external variables are not overlooked since the workers at Quetta receive a salary higher than the collective agreements. The internal factors also matter‚ but due to the piece rate employees have it is the external factors that dominate
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pportunity for Advancement Employees are more satisfied with their current job if they see a path available to move up the ranks in the company and be given more responsibility and along with it higher compensation. Many companies encourage employees to acquire more advanced skills that will lead to the chance of promotion. Companies often pay the cost of tuition for employees taking university courses‚ for example. During an employee’s annual performance review‚ a supervisor should map out a path
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AND SOCIAL SCIENCES www.ijbmss-ng.com International Journal of Business‚ Management and Social Sciences Vol. 2‚ No. 1‚ 2011‚ pp. 24-32 © 2011 MultiCraft Limited. All rights reserved The influence of leadership styles on employees’ job satisfaction in public sector organizations in Malaysia M.L. Voon1*‚ M.C. Lo2‚ K.S. Ngui1‚ N.B. Ayob2 1 School of Business and Design‚ Swinburne University of Technology Sarawak‚ MALAYSIA 2 Faculty of Business and Economics‚ University of Malaysia
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