: FIDELIS NYAMAZANA REG NUMBER : B0923867 PROGRAMME : BBS HUMAN RESOURCES COURSE : ORGANISATIONAL BEHAVIOUR COURSE CODE : BS 432 YEAR : PART 4 ASSIGNMENT TITLE: CONFLICT IS AN INEVITABLE ASPECT OF INDUSTRIAL OR ORGANISATIONAL LIFE DISCUSS? {25marks} The proceeding text tries to discuss how inevitable conflict is to organizational life. The factors of concern includes limited resources‚ unmet expectations‚ unreasonable or unclear policies‚ interdependent tasks‚ organizational
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providing services to the customer In the process of providing services to the customer where many unethical practices occur‚ misrepresentation and over persuasion are the most common practice It also occur in 4 major areas a) While providing service to the customer b) How members of a business organization fulfil their duties and responsibilities c) How competitors treat each other d) Providing a price fair to the manufacturer‚ seller and buyer. Problems in providing services Production
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background As an individual assignment‚ we have been given the topic: “Operation Management is the ‘heart’ of any business and we are all operations manager. How can managers actually understand how logistics network design and operations influence customer satisfaction?”This assignment’s rationale has been towards aiming a dialectical approach to the understanding of operations and logistics management in today’s business settings. Thus‚ I have tried to extensively cover in my report all the relevant
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Information Technology and quality customer service: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local
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Delivering Customer Values Summary for “Delivering Customer Value Based on Service Process: The Example of Tesco.com” * Table of Contents 1.0 Introduction 3 2.0 The Ten Key Points in the Study 4 2.1 Customer Switching 4 2.2 Efficient Service Process Leads to Customer Loyalty 4 2.3 Importance of Service Process 5 2.4 Tesco.com’s Service Process 5 2.5 Tesco.com’s Customer Value Delivery 5 2.6 The Four Ps: Product 6 2.7 The Four Ps: Price 6 2.8 The Four Ps: Place
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When People’s Goals are to do Everything for You Have you ever had that person that follows you around and tries to clean up and get everything for you‚ well I have and that is my pet peeve. This has always annoyed me and continues to annoy me. I am going to talk about people that annoy me that I know‚ why it bothers me‚ and what do I do about it. There are many people that do this that I know and I am going to talk about them. One of my Grandmas does this every time I see her. I know she is just
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lot of compliment for its products and customer service. Among of them are Dave‚ who is one of the Dell customer support saying that he dealt in the past with the customer service for his laptop replacement that was actually perfect. Bapman007‚ the another viewer made his comment by told them that he never face any problem with service after he brought lots of PC’s from Dell for his business purpose and also helped them to sell quality products to their customer . Most of them are satisfied with all
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function of banqueting facilities‚ porters and room service‚ it has dramatically challenge the survival of their business as these services and facilities has become a norm to have or demand from any consumer staying at a hotel. Failure to market their business internationally will also provide pitfalls of failure for Courthouse Hotel‚ as once consumers fail to recognize the existence of the hotel; the demand for their services will drop. Customers of any hotel are primary filled by people from aboard
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Journal 1 1. A company’s strategy is management’s game plan to grow the business‚ attract and please customers‚ compete successfully‚ conduct operations‚ and achieve targeted levels of performance. 2. The important point of a company’s strategy is setting moves to build and it enhances company’s long-term competitive position and financial performance. In other words‚ these are in a competitive advantage over rivals that they become the company’s tools for a making company’s profit.
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Characteristic of Good Customer Service By Good customer service is what every company strives for when you talk about customer service. But what is really good customer service in general‚ honestly speaking. Today I would like to share with you‚ what I think is good customer service that I have come across in my everyday life. Now you’re probably wondering what I’m talking about‚ in simple terms; its taking care of the customer through empathy. When I work on base as
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