April 2011 Abstrac t —Cus tomer re lationship management (CRM) has the potential for achieving succe ss and growth for organizations in the nowadays environment of extensive competition and rapid technological developmen t. CRM enables organizations to know their customers better and to build sustainable relationships with them. However‚ CRM is considered as buzzword and it is not understood well. The main components of CRM are people‚ technology‚ and processes. This paper provides
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growing implementation of customer relationship management (CRM) by organizations. Regardless of their size‚ organizations have been optimistic to employ CRM to generate and maintain the relationship with customers in a more effective manner‚ in turn to develop a comparative advantage with competitors. According to Ndubisi and Wah (2011)‚ customer loyalty and their retention‚ which is one of the factors for profitability‚ can be gained through the means of an enhanced relationship with the customers
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Hitting the Wall: Nike & international labor practices How well and how responsibly do you think she has handled these issues to date? What advice would you give her about how she should now proceed? What principles should guide the company’s policies and practices? What opportunities‚ constraints‚ and risks does the firm face? What are the scope and limits of its social responsibilities? There are two aspects to look at how Nike has acted: 1) The intension with which it has acted:
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Customer relationship management (CRM) is a strategy that can help them to build long-lasting relationships with their customers and increase their revenues and profits. CRM in the banking sector is of greater importance. The aim of this study is to explore and analyze the strategic implementation of CRM in selected banks of Pakistan‚ identify the benefits‚ the problems‚ as well as the success and failure factors of the implementation and develop a better understanding of CRM impact on banking competitiveness
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INTRODUCTION Harrah ’s Entertainment‚ Inc. is a private gaming corporation that owns and operates over 50 casinos‚ hotels‚ and seven golf courses under several brands. The company‚ based in Paradise‚ Nevada‚ is the largest gaming company in the world‚ with yearly revenues around $10.8 billion. Harrah’s is owned by Hamlet Holdings (Apollo Management and Texas Pacific Group). While Apollo and TPG own a large majority‚ Blackstone Group LP owns a minority stake in Harrah ’s. The company known as Harrah ’s Entertainment
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CONTENTS INTRODUCTION OF VIDEOCON WBCMS VIDEOCN GENESIS CRM * Steps followed at genesis * Customer detail KPI ANALYASIS TAT REPORTS CONCLUSION INTRODUCTION— Videocon has wide range of appliances ranging from dth‚ refrigerator‚ led‚ ac etc. To provide customer support Videocon employs specially designed CRM software called WEBCMS. Videocon has customer support centre throughout the country to provide its services. CRM software not only to provide better services to its customer
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CUSTOMER RELATIONSHIP MANAGEMENT In TELECOM INDUSTRY 1.INTRODUCTION The most successful companies are those that focus on delivering exceptional customer value through one of three value disciplines‚ while being satisfied with simply meeting industry standards in the other two areas. These disciplines are: Operational excellence‚ Product leadership‚ and Customer intimacy. 1. Operational Excellence Companies attempt to find a combination of price‚ quality and ease of purchase that
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IBM Global Business Services Executive Report Customer Relationship Management IBM Institute for Business Value From social media to Social CRM What customers want The first in a two-part series IBM Institute for Business Value IBM Global Business Services‚ through the IBM Institute for Business Value‚ develops fact-based strategic insights for senior executives around critical public and private sector issues. This executive report is based on an in-depth study by the Institute’s
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phone and Internet.Rogers Wireless is Canada ’s largest wirelesscommunications services provider‚ under the Rogers‚ Fido‚ Chatr Wireless and Cityfone brand names‚ with approximately 7.1 million voice and data subscribers.Rogers Cable is Canada ’s largest cable television service provider with approximately 2.3 million customers. Rogers Media owns Canada ’s largest publishing company. Amdocs‚ the leading provider of customer experience systems provides CRM software to Rogers. Rogers is currently using
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