Module 1 Communication‚ Confidentiality and Data Handling Why is communication important in your work setting? Communication is very important because you need to give and receive information and instructions‚ you need to understand and be understood‚ to share opinions‚ knowledge‚ feelings and emotions and to give encouragement and show others they are valued. Communication is an essential tool we use as a carer‚ it is a basic requirement of my job role to communicate with staff‚ family
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myself or another care worker moves or supports the weight of a resident‚ we are manually handling that person. Unsafe moving and handling techniques can result in injury to either the care worker or the person we are assisting to move. [ According to Health and Safety Executive statistics‚ almost 50 per cent of all accidents reported each year from
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nvq 2 3.1 When responding to a complaint you must be polite‚ apologise when needed‚ respond to the complaint as quickly as you can‚ if it is a written complaint make sure that the response is understood‚ inform the manager if needed and also ensure that the subject matter is being resolved correctly and inform the person that complaint that everything is being dealt with. 3.2 The Complaints policy is a recorded and documented procedure that is available to everyone‚ the complainant is listened
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my self down. Key Skills q Fast learner who is able to perform skills quickly to a high standard q Good time keeping and attendance q Knowledge of health and safety issues in the workplace q A practical and active individual who enjoys problem solving and logical thinking Work Experience Lotus Press ltd Poole‚ Dorset Apprentice- NVQ 3 Print Litho Graphic December 2008 – 7th September 2010 q Learning all machinery‚ and producing the finished product q Basic graphic design
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It is a basic requirement of my job role to communicate with individuals and their families‚ other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual‚ thereby keeping other staff informed and aware of current situations within
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Understanding the role of the social care worker Question Booklet Task A- Short answer questions Ai Explain three differences between a working relationship and a personal relationship. * Socialising *Not discussing residents with others outside of the work place *Physical contact Aii Give two examples of different working relationships in an adult social care setting. * Carer/ Residents *Carer/ Senior- Manager AiiI Explain why it is important that social care workers in partnership with
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1.1 Diversity: is looking at different peoples talents‚ differences‚ cultural backgrounds and needs being able to provide them with an environment where they can contribute and participate. Equality: is a legal frame work‚ is there tp protect against discrimination and to promote equal opportunity. Inclusion: to include everyone within a group and not leaving anyone out because of age‚ race‚ sex‚ disability etc. Discrimination: is negative treatment towards people based on particular factors
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the facility * Grievance – Follow the procedures on the handbook about making an Informal/Formal discussion of a grievance * Conflict Management - * Anti-discriminatory practice – Treat every resident and staff equally * Health and safety – Health and safety act 1974 should be practiced inside the facility * Confidentiality – Any Information or discussion eg. Between a carer and a resident should not be shared with others to maintain their confidentiality * Whistleblowing
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Health and Social Care NVQ LEVEL 2 Unit 201 Principles of personal development in 31.10.2014. adult social care settings . Outcome 1 1.1 People communicate to understand their needs‚ to have a conversation‚ to express feelings‚ needs‚ to build relationships and trust. They communicate to share information and opinions‚ to ask questions and get answers. 1.2 Communication between staff effects service provision‚ understanding each other‚ team work and dignity in care. If communication
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Keswick House Nvq 3 Unit ref:-Y/501/0598 Administer medication to individuals and monitor the effects 1- Understand legislation‚ policies and procedures relevant to administration of medication. Legislation: Health and Social Care Act; the Medicines Act and The Misuse of Drugs Act. Guidelines could include the Nursing Midwifery Guidelines for the management of medicine administration - registered nurses have to abide by this set of guidelines and for paid carers‚ the General Social Care Council’s
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