IMPLEMENTING RELATIONSHIP MARKETING: THE ROLE OF INTERNAL AND EXTERNAL CUSTOMER ORIENTATION by T.F.J. Steyn*‚ S.M. Ellis** and F.A.A. Musika* *WorkWell: Research Unit for People‚ Policy & Performance School of Entrepreneurship‚ Marketing and Tourism Management Potchefstroom Campus North West University[1] **Statistical Consultation Service Potchefstroom Campus North West University Paper presented at the European Institute for Advances Studies in Management (EIASM) Workshop on
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Competitor analysis for Loong Palace hotel Module: Research Method 1. Introduction With the socio-economic development‚ advances in science and culture‚ technology and transportation development‚ the hotel industry is rapidly developing in China‚ what’s more‚ with the prosperity of the world tourism and thriving of business‚ the competition of business hotel is increasingly fierce (Yang‚ 2011). Therefore‚ how to survive and develop becomes the main problem for those hotels. Under the pressure
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Used by Conrad Hilton Conrad Nicholson Hilton was an American hotelier and founder of the Hilton Hotel chain (Alef 2009). Hilton was born on 25th December 1887 in the city of San Antonio‚ New Mexico Territory. His father‚ Augustus Halvorsen Hilton‚ was an immigrant from Norway and his mother‚ Mary Genevieve‚ was an American of German descent and a devout catholic. He had eight siblings; Eva Hilton‚ Felice Hilton‚ Carl Hilton‚ Rosemary Hilton‚ Helen Hilton‚ Julian Hilton‚ Baron Hilton‚ and August
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of Revenue and Expense Besides Supply and Demand analysis which provides a general concept of measuring performance in the market share‚ revenues and expenses forecast gives the investors the overview of the future cash flow which reflects the return as the crucial metrics of the investment‚ helping investor to make a good decision. According to the proposal plan‚ the proposed hotel located in 22nd street will have following facilities: 238 hotel rooms‚ 53 off-street parking spaces in a valet-operated
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External and internal shocks serious setbacks to economic growth July 2012 IMPERATIVES FOR ECONOMIC DEVELOPMENT Economic growth is likely to fall to below 2 per cent this year as external and internal shocks are serious setbacks to the country’s economic growth. The Central Bank has not revised its economic growth forecast for the year‚ but current conditions suggest that economic growth would slip from 1.7 to 1.3 per cent that it estimated earlier this year to even below 1.5 per cent‚ if global
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complementary capabilities‚ resources and businesses. Furthermore‚ the major competitors of UPC are Ziggo‚ KPN‚ Telfort‚ TELE2‚ Online‚ and Vodafone. UPC Ziggo What are the different strategic groups? Dimensions to Consider for Structural Analysis (Strategic Groups) within Industries 1. Specialization - Width of product line 2. Brand identification - Advertising 3. Product Quality 4. Cost position According to these dimensions we can group the companies in the telecommunication industry
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Hilton Worldwide in Travel and Tourism - World June 2010 Scope of the Report Travel & Tourism: Hilton © Euromonitor International Scope • This global company briefing forms part of the wider travel and tourism research that covers the following categories: Travel and Tourism Travel retail Tourist attractions Health and wellness tourism Tourism flows and spending Travel accommodation Transportation Car rental Disclaimer Much of the information in this briefing is
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Managing a Better Program - Introduction Hilton Hotels sees its frequent guest programs “HHonors” as an incredibly important marketing tool. It serves to direct promotional and customer service efforts for a population of its most important clients‚ the frequent business traveler. Hilton is running the “HHonors” loyalty program to create and retain loyal customers in the same way as its major competitors. Organizations in the lodging industry all compete for the same subset of customers by introducing
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Internal and External Factors of Apple Computers Globalization‚ Technology‚ and E-business are all major factors influencing today’s business world. They influence many of our business related decisions on a daily basis. Some of these decisions could be deciding to use a computer to order a new desk from Singapore or using your cell phone to make a conference call in India. Even Apple’s management functions are not immune to these critical factors. Apple began selling personal computers
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will show they are on track to become a major player in the digital printing market. In addition‚ based on the analysis‚ recommendations will be made on how they can insure they stay on track. ENVIRONMENT ANALYSIS This environment analysis will be accomplished using Porter’s Five Forces Model. The model is an "outside-in business unit strategy tool that is used to make an analysis of the attractiveness (value) of an industry structure." (www.12manage.com 2007) The five forces that are
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