level of service by the sales people in groceries is not acceptable to most customers‚ consumers want a shop with a full range of grocery items. Hence they do not have to hop around from shop to shop‚ super markets offer clean and friendly environment with a wide range of quality products at affordable prices and it has become the primary channel for distribution of foods and other household effects to the consumers. Customers are free to move around the well displayed shelves to see‚ touch‚ feel and
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Management Problem: To make a questionnaire first of all we need to understand management problem of SBI Bank. For that we need to know Why Customers are dissatisfied? Research Question: Now we need to understand where the problem is. Is it that Service Provided by SBI bank is not up to the mark or Staff member are not efficient and effective in their work or communication and after care services are not efficient or product offer by bank is not up to the mark. These are four areas in
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Proposal on Customer Satisfaction Strategies of Subway Submitted By: ID- Table of Contents 1 Topic 3 2 Introduction 3 2.1 Research background 3 2.2 Aim and Objectives of the Study 4 2.3 Research Questions 4 3 Literature Review 5 3.1 Service Quality and Customer Satisfaction 5 3.2 Areas of Setting Strategies 5 3.3 Relationship and Loyalty 6 4 Research Methodology 7 4.1 Research Method: Qualitative and Quantitative 7 4.2 Data Collection 7 4.3 Sample 8
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------------------------------------------------- Career Management in the Hospitality Industry: you have been hired by a think tank of high ranking industry leaders to address the issue of management retention in the hospitality industry. You have been asked to propose a specific plan that a company can use to measure its progress for keeping and developing its talents. You have been asked to identify‚ discuss and detail the five most critical initiatives that companies should consider in their
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CUSTOMER SATISFACTION SURVEY OF NEPAL SBI BANK Your responses are anonymous and confidential. 1. Gender 1. Male [ ] 2. Female [ ] 2. Age 1. 30 years and below [ ] 2. 31-40 years [ ] 3. 41-50 years [ ] 4. Over 50years [ ] 3. What is your primary occupation? 1. Business Man [
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Page 1. Introduction- The Contemporary Hospitality Industry 1.1 Define and explain the term “hospitality industry”. ----------------------------- 1 1.2 Roles‚ background and development of hospitality industry. ------------------- 1 2. Understand staffing in hospitality industry 2.1 Management hierarchy and reporting system of hospitality industry----------- 2-3 2.2 Function and roles between front office and back office operations-------------
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Outcomes • Learning Outcomes: On completion of the lecture students will: Able to understand the influence of global tourist flows on the international hospitality industry 2. The size and the scope of the international hospitality industry 3. The nature of the global hotel sector 1. 2 1 Class Structure Global trends in hospitality and tourism Global distribution of tourists Global distribution of hotels International Hotel Sector Capital generation Management arrangements
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Detail Itinerary (Nepal): Day 01: Arrival / Kathmandu (2013/Jan/18) Arrival at Tribhuwan International Airport from Korean Airways. Meet‚ Greet and assist to transfer to Hotel. Check in to Hotel and free. Evening visit Thamel Area. Dinner at Korean Restaurant and overnight at Hotel‚ Kathmandu.( Dinner) Day 02:Kathmandu–Pokhara(01/19) After Breakfast‚ check out and drive to Pokhara about 200 Kms west. Lunch on the way at Kurintar at Manokamana Cafe and continue drive. Reach Pokhara and check in
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Cloud Computing in The Hotel Industry Enterprise Information Management Systems September 15‚ 2010 Cloud Computing in The Hotel Industry Problem Statement Is the hotel industry ready to move forward with technology and use cloud computing to run its operations? The emergence of cloud computing and reliable networks has led to an opportunity to dramatically alter the cost/performance landscape for the hospitality industry through the sharing
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Egypt Egypt CUSTOMER SATISFACTION SURVEY At Dove‚ we’re always looking for new ways to keep our valued customers happy. Could you please take a moment to complete the following questionnaire and give each item a rank. Name: Gender: Occupation: Location (Address and Contact info): Age: What is the most attractive thing that would make you prefer Dove over competitive products? ……………………………………………………………………………… Very dissatisfied | Dissatisfied | Neither | Satisfied |
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