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Dove Customer Satisfaction Survey

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Dove Customer Satisfaction Survey
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CUSTOMER SATISFACTION SURVEY At Dove, we're always looking for new ways to keep our valued customers happy. Could you please take a moment to complete the following questionnaire and give each item a rank.

Name:
Gender:
Occupation:
Location (Address and Contact info):
Age:

What is the most attractive thing that would make you prefer Dove over competitive products?

……………………………………………………………………………… Very dissatisfied | Dissatisfied | Neither | Satisfied | Very Satisfied | Overall Experience | | | | | | Quality of product | | | | | | Protection of skin | | | | | | Suits your skin complexion | | | | | | Hygiene | | | | | | Lather | | | | | | Fragrance | | | | | | Lasting of fragrance | | | | | | Packaging | | | | | | Size of soap bar | | | | | | Value for money | | | | | | Availability & Variety | | | | | | Variety of fragrances | | | | | | Availability of Offers | | | | | | Variety of sizes | | | | | | Availability in stores | | | | | | Availability of promotion |

Competition:
*Give a rank to each brand in each of the categories from 1 to 5. 1= poor, 5= excellent Lifebuoy | Lux | Camay | Fa | Dove | Brand of Soap | | | | | | Quality of product | | | | | | Protection of skin | | | | | | Suits your skin complexion | | | | | | Hygiene | | | | | | Lather | | | | | | Fragrance | | | | | | Lasting of fragrance | | | | | | Packaging | | | | | | Size of soap bar | | | | | | Value for money | | | | | | Variety of fragrances | | | | | | Availability of Offers | | | | | | Variety of sizes | | | | | | Availability in stores | | | | | | Availability of promotion |

1. Have you ever used Dove soap?
•Yes
•No
2. If yes, it is because:
•perfume
•color
•long lasting
•hygienic
•protect skin
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