Exploring the hospitality industry CHAPTER 1 Characteristics of the hospitality industry - Hospitality businesses are open 365 days a year‚ 24 hours a day - Constant strive for outstanding guest satisfaction - leads to guest loyalty - leads to more profit - Services are mostly intangible - the product is for the guest’s use - not possession - only - Inseparability: - characteristic of services that makes them inseparable (1) from their means of production‚ and (2) from the customer’s experience of
Premium Hotel Tourism
Speech outline 3 Purpose statement of this speech is to convince listeners to become Atlanta Falcon Fans by educating them on the history and achievements of this football franchise. Thesis statement of this speech ; the Atlanta falcons are the premiere football team in the NFL but have recently been shown little respect. Why should you respect the Atlanta falcons a legitimate superbowl contenders. Since 2008 the Atlanta falcons have a record of 43-21 and 26-6 record at home during the same
Premium National Football League Green Bay Packers Super Bowl
UK COLLEGE OF BUSINESS & COMPUTING Travel & Tourism Management Learner`s Declaration I certify that the work submitted for this unit is my own Student name: Ciprian Barbulescu Signed and submitted by: Student ID: HNDTTM5238 Lecturer: Mr. Nikola Naumov Verifier: Sunita Kotta Module unit: Contemporary issues in T & T UK College of Business and Computing – batch 1
Premium Tourism
Culinary Arts and Hospitality Management People today seem to think that culinary arts and hospitality management is the same field of work but‚ these two fields are entirely different in many aspects. There are a lot of careers that can be found that use both aspects of culinary and hospitality however‚ there are more choices for hospitality careers than there are culinary. Which of these two different yet similar fields dominates the other? Taking into account the classes needed to become
Premium Culinary art Management Chef
is strategic management? Strategic management is the art and science of formulating‚ implementing and evaluating cross-functional decisions that will enable an organization to achieve its objectives. It involves the systematic idendification of specifying the firm’s objectives‚ nurturing policies and strategies to achieve these objectives‚ and acquiring and making available these resources to implement the policies and strategies to achieve the firm’s objectives. Strategic management‚ therefore
Premium
Assignment 1 Burger‚ J (10406400) VDS 355 B.Consumer Science Hospitality Management 05 March 2013 Assignment 1 by J Burger Assignment handed in partial fulfillment of the requirements for VDS 355 Hospitality Management Department of Consumer Science 05 March 2013 TABLE OF CONTENT 1. INTRODUCTION………………………………………………………………………..1 2. ADVERTISEMENT……………………………………………………………………...2 3.1. WHERE AND HOW I WILL ADVERTISE…………………………………….3 3. SOUTH AFRICAN LEGISLATION……………………………………………………4
Premium Health care Consumer protection Advertising
Odyssey Essay Hospitality The greeks put a large emphasis on the importance of traditions. One important example of a tradition is to show hospitality and respect strangers as well as to hosts. If this tradition was broken‚ punishments were to be dealt out. Usually‚ the punishments were not specific. What happened after the God’s traditions were disobeyed‚ a series of bad events usually occurred. After the God’s traditions were followed‚ a series of positive events usually occurred
Free Odyssey
hlst.ltsn.ac.uk/johlste Finding the Hospitality Industry Paul Slattery (paul.slattery@drkw.com) Dresdner Kleinwort Wasserstein 20 Fenchurch Street‚ London‚ UK. DOI:10.3794/johlste.11.7 Journal of Hospitality‚ Leisure‚ Sport and Tourism Education Abstract Some academics from the UK have published a conception of hospitality‚ which they argue is the basis for the understanding of the hospitality industry and for teaching and research in hospitality management (Brotherton‚ 1999; Lashley‚ 2000; Lashley
Premium Hospitality industry Hotel
Management Functions In today’s rapidly changing competitive world‚ the human component of management is becoming more and more important. A successful manger must have the knowledge and expertise of effective concepts as it relates to managing. Management is a function‚ a discipline‚ a task to be done; and managers are the professionals who practice this discipline‚ carry out the functions‚ and discharge these tasks. Throughout the centuries there have been many theories and developments in the
Premium Management
Make a reflection about the video “front desk first impression unprofessional segment” A front desk agent handles office duties for a company or office. Front desk agents greet visitors‚ answer phones‚ schedule appointments and‚ in some instances‚ provide security. Since the front desk agent is often the first person a visitor sees‚ she must be professional‚ courteous and able to provide the necessary assistance. But in this video you can clearly see that the man is very unprofessional in
Premium Visitor Office Customer service