Abstract “Motivational Factors influencing Service Quality of customer care representatives. Background: Service Quality is one of the critical factors for the success of any BPO organisation across the globe. It is recognised that the superior service quality if sustained will transform into a distinctive competence that would result in creating competitive advantage to the firm. The chief factor that determines the service quality is the employees‚ as their performance directly influences it
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A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees ’ motivation. The working environment also affects both management and other employees ’ motivation‚ which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energized
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High Development Across the World in Bed & Bath Furnishing Market Author: Rk Oberoi Bed & bath furnishings are required by everyone and with the globalization the demand for all types of trendy & stylish bed and bath furnishings has further aggravated. Youth of today wants everything very fashionable & in sync with each other. So‚ gone are the days when our mothers used to buy the bed & bath furnishings in bulk without noticing its color & designs. This change in the mind set has led to the
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CHAPTER 5: Focusing on Customer (Review Questions) Submitted by: Frances Marie Perez Dan Kenneth Reyes 1. Explain the difference between satisfaction and loyalty. Why is loyalty more important? Customer loyalty is unnerving and unswerving; it cannot easily be changed‚ even in the face of remarkably changed situations. Customer satisfaction on the other hand is immensely fickle‚ and can change dramatically‚ even with the slightest of changes in situations. Loyalty
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public health and health services. Discuss any differences in your policy and rationale. As an administrator‚ I would seek to enact policy that focused on equal treatment‚ equal distribution‚ and respect. Regardless of financial ability all patients would have the same access to care and level of treatment. The current physician shortage underscores issues with uneven distribution of care; rural areas and inner cities face shortages that often result in unequal care. It can also create a monopoly
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|The Bath – Janet Frame | | | | | |The story centres on the routines of an old woman’s life and the | | |annual preparation for‚ and visit to‚ the
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Data Redundancy to increase Customer Satisfaction Lakeshia Hampton Course Proposal Managerial Applications of Information Technology MIS535 Devry University‚ Keller Graduate School of Management November 9‚ 2014 Proposal Topic This proposal reviews how Comcast Technical repair Dept. can reduce data redundancy in the customer care department and increase communication between different departments to help assist customers local as well as out of market. Additionally‚ the research paper will
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Describe how customer service can be monitored and evaluated within a Dominos Pizza franchise. Customer service Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. The importance of monitoring and evaluating customer service is it helps to improve the goods and services of the business which customers are not satisfied with. Customer service can be monitored and evaluated through questionnaires where customers give their
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Case Study: How Can Apple Increase their Market Share? May 20‚ 2012 Analyze the Current Situation Apple was founded on April 1‚ 1976 by Steve Jobs and for the fifth consecutive year‚ Apple has been named the World’s Most Admired and World’s Most Innovative Company by Fortune Magazine. “Noting the runaway success of the iPhone 4S and iPad 2 and increased sales across the board‚ the magazine writes: “To say it was another big year for Apple would be a gross understatement” (www.apple
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: Jeny Utami Id : 1071117263 Good and Bad banking service that I’ve ever experienced before… It was really great to have banking service especially internet banking. It has a lot of advantage for me‚ for instance helping me out to pay my tuition fee‚ pay my bill‚ and buy a prepaid reload. Transfer money also getting easy as my parents from Indonesia send me money just thru ATM to ATM. Despite all of the good thing of the banking service. I’ve experience the worse one. If I’m not mistaken
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