analyse. A concept such as religion can be measured in two different ways. Generally it is measured on a cross-sectional basis whereby‚ data is collected “on a cross-section of the population at a single point in time”2 For example when respondents are asked about their background in order to learn about their past religious history. Although cross-sectional studies are quite economical and quick they can sometimes miss details that other form of measurements can pick up on i.e. a longitudinal study
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LIST OF TABLES |Serial No. |Name of the Table |Page No. | |1 |Classification Of Respondents On The Basis Of Age |29 | |2 |Classification Of Respondents On The Basis Of Sex |30 | |3 |Classification
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set up a website called “shoesite‚” the birth of Zappos. Then he began to operate this website and used more money running the website. At the same time‚ Hsieh became interested in poker. By learning to play poker‚ he learned some experiences that can be used in business. Then he decided to do something more meaningful，so he decided to invest in many different fields and lost a lot of money. He realized that investing in the fields he did not know at all is a really bad idea. Running this time‚ he
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HOW DOES BRAND LOYALTY AFFECT PERFORMANCE OF A COMPANY: COLGATE CASE STUDY THE UNIVERSITY OF NORTHAMPTON Submitted in partial fulfilment of requirements for the award of a degree in Business Administration The University of Northampton SUPRVISOR: DATE: mm/yy Table of Contents 2 EXECUTIVE SUMMARY 4 CHAPTER1. INTRODUCTION 5 1.1. Background Information 5 1.2. Problem Statement 6 1.3. Purpose of the study 7 1.4. Objectives of Study
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Group Project Title: Effective Customer Relationship Management—Customer Loyalty Program Class Group: Thursday‚ SEM004 16:30—17:30 Group Member: Leung Mei Wun‚ May (10626919D) Ngan Ho Shan‚ Iris (10571756D) Poon Wing Lam‚ Yvonne (10627025D) Wan Wing Tung‚ Yuki (10542306D) Wu Kit Wing Ophelia (10504166D) Date of submission: Total no. of words: 2nd December‚ 2010 3‚491 words 1 Content Introduction & Background Objectives Importance of Effective Customer Relationship Management Why Hilton
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the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes of
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How professional marketers manipulate customers into buying more than they really need? Person 1: Let me begin with a simple example: If given these 3 options‚ which option would you most likely choose? * Coke - 12k * Burger - 22k * Burger + Coke - 22k Most people would skip the burger-only option and also skip the coke-only option and go for the burger-and-coke option‚ right? Who would want to buy the Burger option alone when both the burger and coke option is offered for the same
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DV 1. Customer satisfaction 1. Customer satisfaction is a key factor in formation of customer’s desires for future purchase (Mittal & Kamakura‚ 2001). 2. Furthermore‚ the satisfied customers will probably talk to others about their good experiences. This fact‚ especially in the Middle Eastern cultures‚ where the social life has been shaped in a way that social communication with other people enhances the society‚ is more important (Jamal & Naser‚ 2002). 3. Customer satisfaction leads to repeat
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Customer unsafe These customers are unsure of themselves and how to show it is showing you insecure and nervous at the thought of failure or being wrong. They are difficult to manage because you control excessively. They find it difficult to trust strangers and this prevents them from forming relationships with your boss or with other executives of the organization; remain aloof. Unsafe customers can also have difficulty trusting you to addressing new and different tasks‚ and review their work again
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CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
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