MGMT 587B: Customer Value Management Subimal Chatterjee Professional MBA Program (New York City) Sept. 13 and 20‚ 2014 Customer Value Management: Readings and Cases MGMT 587B: Customer Value Management Binghamton University THIS PRINT COURSEPACK AND ITS ELECTRONIC COUNTERPART (IF ANY) ARE INTENDED SOLELY FOR THE PERSONAL USE OF PURCHASER. ALL OTHER USE IS STRICTLY PROHIBITED. ISBN 1269608886 XanEdu™ publications may contain copyrighted materials of XanEdu‚ Inc. and/or its licensors. The original
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Jonathan Thompson Case Study Write-up- Zara 27 March 2013 Zara strategic model began to evolve as they expanded to overseas markets‚ they began to invest in their manufacturing logistics‚ and IT‚ which included a JIT manufacturing system‚ a 130‚000 square-meter warehouse close to the corporate headquarters‚ and an advanced communication system to connect headquarters and supply‚ production and sale locations. Zara created a vertically integrated system that minimized distance and time between
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Understanding Customer Profitability To Create Value Bala V. Balachandran J.L. Kellogg Distinguished Professor of Accounting and Information Systems The Current Business Environment New Products Manufacturing Excellence Demanding Customers Changing Workforce Changing Technology New Competitors Decreasing Margins Global Competition © 2005 Bala V. Balachandran Kellogg School of Management Levers to Maximize Profit © 2005 Bala V. Balachandran Kellogg School of Management Levers to Maximize
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Xbox gaming console executives had to make a strategic decision whether to manufacture the Xbox or outsource the manufacturing. After some studies‚ it was decided that they did not have manufacturing and logistics capabilities and decided to outsource the assembly and significant logistics functions to Flextronics‚ a Singapore-based contract manufacture. Microsoft already knew Flextronics because they had already contracted out the manufacture of computer mice to them. Since Microsoft had worked
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Executive Summary Spanish Inditex’s most successful retail clothing store Zara is known all across the world for its trendy apparel (Mcafee‚ Dessain‚ & Sjoman‚ 2004). The company has been very successful throughout the years but management has recently decided that the IT infrastructure may need updating. The store currently runs off of a POS system supported by DOS‚ which has not been supported by Microsoft for several years (Ferdows‚ Lewis‚ & Machuca‚ 2004). The POS system has been working flawlessly
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Question 1 What is the lifetime value of a typical customer in each of the four segments‚ in current dollar values? Compare these figures to the “Gross margin” figures in the original spreadsheet. What can you learn from this comparison? Solution 1 Following are the lifetime value of a typical customer in each of the four segments‚ in current dollar values. Segments / Segment description Customer lifetime value Gross margins Large accounts $78‚454 $63‚000 Large accounts‚ rebate $70‚769 $36
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75782136 Subject: Analysis of Problems affecting Zara Date: 2003 Summary Zara is the flagship retail brand of Inditex group and represented 78% of the total revenue generated in the year 1999. The Inditex group has 1080 stores worldwide out of which 64.1% stores in Spain contributed 48% of revenues and the remaining 35.9% stores located in foreign markets contributed 52% revenues in the Year 2001. Out of all the labels of Inditex‚ Zara has been the major contributor of revenue and has 449 stores
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Operations & SCM HBS Case Study Zara: IT for Fast Fashion 4/9/2013 1. What is the Zara “business model”? What weaknesses‚ if any‚ do you seen in this business model? The value propositions offered by Zara to its main customers who are young‚ fashion conscious city-dwellers is offering new styles within the time-frame of several weeks as well as providing assortment of choices for customers and the uniqueness of clothing styles fitting individual customer needs. To achieve this Zara’s business
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EXTERNAL As for the B2C buying behaviour‚ many perspectives are included. Firstly‚ take a look at the cultural factors. Buyers of ZARA are influenced by culture‚ subculture and social factors. ZARA collects information about its customers via staff members‚ by different observations and also directly from the buyers. Since ZARA is a centralized brand it focuses on the global trends‚ though it has decided to move towards geocentric orientation and started to adopt local solutions‚ too. It is also
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[pic] ADDITIONAL MATHEMATICS PROJECT WORK 2/2010 [pic] TITILE : THEORY OF PROBABILITY NAME : KYRIOS JOYCE ERDAYA RAJOO IC NO : 930603-10-5700 CLASS : 5 MULIA TEACHER : MRS.MALLIKA a) History of Probability The scientific study of probability is a modern development. Gambling shows that there has been an interest in quantifying
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