How to deal with angry customers The answer is to be patient Every business encounters angry people. Not disappointed or confused‚ but actually angry. Here are a few steps you might want to try: •Acknowledge the anger. You don’t have to agree with it‚ but in order to have a chance at making it go away‚ you need to empathize with the person’s anger. You cannot sell something (even a solution) nor can you negotiate with an angry person. •Talk more quietly and more slowly than the person
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incorporate the element of effectiveness in the measurement of productivity could produce a false assessment of the true performance of a company. It’s a fact that attitude is the main stumbling block that holds back employee’s productivity. The Self fulfilling Prophecy or Pygmalion Effect as a Management Concept. Conceptualized by Robert Merton‚ it is about phenomenon that occurs when “a false definition of the situation evokes a new behavior which makes the original false conception come through”. The
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Kentucky Fried Chicken‚ better known by its acronym KFC‚ is a franchise of fast food restaurants specializing in fried chicken‚ which belongs to Yum! Brands. The origin of the group dates back to 1939 when Harland D. Sanders began preparing crispy chicken at a restaurant in North Corbin (Kentucky) from a recipe with eleven spices and aromas. However‚ it was not until 1952 when he opened the first KFC franchise in Salt Lake City (Utah). Today‚ KFC is the second largest fast food restaurant in the world
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The self-fulfilling prophecy is a term that has a literal meaning – it has often been described as a prediction that either directly or in-directly causes itself to become true due to the correlations between the idea and the actions one takes after the prediction has been made. This type of thought process is imperative in achieving goals as just through hearing the prophecy your actions will change to act as if the prediction has already been fulfilled. So‚ whether a teacher gave you extra help
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KFC Case Study Introduction If one international brand must be selected as the most favourite one for Chinese consumers‚ it would be Kentucky Fried Chicken‚ or KFC as it is known more commonly. According to questionnaire survey conducted by the globally-renowned marketing researching company AC Nielsen in 30 China cities in 1999‚ KFC was accepted by Chinese consumers as “the most popular brand” and ranked as the No.1 among top ten international brands in China. With the increasing abundance
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KFC Location; Aurangabad Owner; KFC Holding‚ Malaysia Capacity; 103packs Working hours; 11am- 11pm Staff; 9am – 2am Shifts; 9am-6pm (opening) 1pm- 10pm (general) 5pm- 2am (closing) Hierarchy; Restaurant manager Assistant restaurant manager Three Shift managers [Morning‚ Noon‚ Evening] The Operational staff [Cash‚ Lobby‚ Assembling‚ Production‚ Cleaning] The restaurant has three sections; * Cash / lobby * Assembling station
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that found in the hearts of Harley-Davidson owners. Long ago‚ the folks at the renowned motorcycle maker realized that the best way to create lasting relationships with its customers was to understand them on their own terms. It wants to know who its customers are‚ how they think and feel‚ and why they buy a Harley. That customer centric strategy has helped build Harley-Davidson into a multibillion-dollar company with the largest company-sponsored owner’s group in the world. Harley-Davidson has
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INTRODUCTION KFC Corporation‚ based in Louisville‚ Kentucky‚ is the world’s most popular chicken restaurant chain‚ specializing in Original Recipe®‚ Extra Crispy®‚ Kentucky Grilled Chicken™ and Original Recipe Strips with home-style sides‚ Honey BBQ Wings‚ and freshly made chicken sandwiches. Every day‚ more than 12 million customers are served at KFC restaurants in 109 countries and territories around the world. KFC operates more than 5‚200 restaurants in the United
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Description of KFC Kentucky Fried Chicken‚ which is widely referred to as KFC‚ is a fast food restaurant from America that is specialised in fried chicken [1]. It was founded by Colonel Harland Sanders‚ an entrepreneur who started his business by selling fried chicken from his restaurant on the roadside in Kentucky in 1930 when he took over a Shell Garage. He was born in 1890 outside Indiana near Kentucky [2] and died in 1980‚ 10 years after he sold the company to a food and drinks corporation [4]
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Table of Contents 1.0 Executive Summary 2.0 Situation Analysis 2.1 Market Summary 2.1.1 Market Demographics 2.1.2 Market Needs 2.1.3 Market Trends 2.1.4 Market Growth 2.2 SWOT Analysis 2.2.1 Strengths 2.2.2 Weaknesses 2.2.3 Opportunities 2.2.4 Threats 2.3 Competition 2.4 Products Offered 2.5 Keys to success 2.6 Critical Issues 3.0 Marketing Strategy 3.1 Mission 3.2 Marketing Objectives 3.3 Financial Objectives 3.4 Target Markets 3.5 Positioning 3.6 Strategies 3.7 Marketing
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