regulatory requirements eg EYFS‚ Ofsted links to the desired outcomes for children and young people eg Every Child Matters; recognition of the lines of responsibilities and accountability use guidance eg EYFS‚ Ofsted Explain how health and safety is monitored and maintained and how people in the works setting are made aware of risks and hazards and encouraged to work safely people in the work setting need to be made aware of risks and hazards and encouraged to work safely eg staff‚ parent helpers
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COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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Application Police Complaints November 21‚ 2011 Abstract Conducting ourselves as mature individuals could determine whether or not we’re taken seriously within society. Since the beginning of time‚ black‚ white‚ Hispanic‚ etc.‚ have filed complaints against police officers‚ regardless of their maturity level or regardless of their own fault level. Is society too disrespectful to law enforcement? If civilians could walk in police officer shoes for one day would the complaint level decrease?
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Explain how organisations respond to IT development Adopting business processes In today’s society IT is becoming more essential in everyday life. We use IT to contact people‚ to shop and to find information. Businesses are now trying to adapt to the ways of IT so they can build a stronger connection between their business and their consumers. One of the ways businesses are doing this is by introducing loyalty cards. Loyalty cards are basically cards that companies give you rewards and therefore
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The main purpose of childcare is to provide‚ parents in the community‚ a healthy happy environment where children may have the opportunity to explore and develop their unique individuality while helping to prepare them for a happier adjustment into kindergarten better. Early childhood care plays an important role in children’s development and provides valuable support to families with young children. High-quality child care can have a positive influence on children’s development and school readiness
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Public Complaint (Name) Police Administration Grantham University (Professor Name) (Date) Abstract Complaints are an unavoidable part of being a manager. Even the most effective managers get their share of complaints. A complaint may be made by the general public‚ by people arrested or by employees of the law enforcement department‚ including peers or managers. The person or group filing the complaint is called the complainant. Here I will outline a newspaper article that I found
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3.1 Within my setting any complaint is handled seriously. All complaints are properly investigated promptly and appropriate action is taken on any concerns that are raised. All complaints are recorded and available on request from both OFSTED and parents. The records include any action taken for each individual complaint. There are two stages to our complaint procedure Stage One If a parent/carer has a complain about the Nursery or the conduct of a individual member of staff we try to solve
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Trading Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure‚ it is almost inevitable that at some stage you will receive a customer complaint. Don’t presume a customer complaint is a negative experience because‚ if handled well‚ it can be a valuable learning tool. An effective complaints handling system
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I‚ Sergeant D. M. Nguyen‚ employee number 129985‚ am currently assigned to the East Patrol Command‚ Northeast Division‚ Shift I. This correspondence is to address a complaint that will be filed on Officer T. Fletcher‚ employee number 130808‚ by the complainant‚ Mr. Joshua A. Berkery. The details are as follows: On June 21‚ 2015 at approximately 0550 hours‚ I was notified by Sgt. C. L. Watson who is assigned as the roll call sergeant‚ that an off duty Houston Police Officer (HPD) working and extra
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Why is Mr. Shelton upset? What should be done to address his complaint? Mr. Shelton is upset because of the very poor customer service provided by Presto Cleaner. As written in Mr. Shelton’s letter to Mr. J.W. Sewickley‚ president of the company‚ he said that he has been outraged by the entire episode (the fact that he left his laundry in a store to be cleaned‚ that it took more than 6 weeks in order to have his clothes back and that‚ to cover this lack‚ he has to buy other shirts)‚ by the way
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