Complaint‚ History and Findings | | |Complaint‚ History & Findings | |Management and Progress | |Management and Progress | |26/02/2013 10:20
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Legislation is the law‚ which is put into practice in the childcare environment to prevent certain things happening and to ensure that other things are carried out. A policy is a proposed or adopted principle or plan of action which is used to help carry out the legislation. A procedure is an official or established way that the policy is carried out. All of these terms are used to help keep the children and staff in a childcare environment safe‚ healthy and looked after. P1 Health and
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children. There is: Childrens act 1989/and renforced in 2004- provide the legal aspects underpinning for "every child matters". United nations convention on the rights of children (to which the uk is a signatory). Childcare act 2006. Human Rights act 1989. Data protection act. Childcare setting/schools must develop a range of policies which ensure the safety‚security and well being of the children.These will be set out responsibilities of staff and procedures that they must follow and it must
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CHCCS400B Work within a relevant legal and ethical framework Early Childhood Training And Resource Centre Do not complete this assignment until you have finished working through all of the elements in the unit and feel confident that you have developed the knowledge and skill required to complete the assessment. This unit forms part of the requirements for the CHC30708 Certificate III in Children’s Services qualification CHCCS400B Work within a relevant legal & ethical framework Assessment
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History of childcare In this report I will be looking at the history of the childcare industry on how children had been looked after back in the day to today’s industry. In history the first day care centre appeared in France about the 1840‚ and the societe des crèche was recognised by the French government in 1869.organising in Europe in the late 18th and early 19th century day cares were established in the United States by private charities in the 1850’s. The first being was the New York day
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relating to the law concerning children in Northern Ireland. One of its underlying principles is that children should be protected. This has resulted in the Setting’s Child Protection Policy.’ You must then describe briefly what the policy says and how it affects your working practices. This is where you can give practical examples from
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Learner Record Entry Name: Date: 26- September- 2013 Job title: Childcare Assented Type of childcare: Crèche/ Montessori Start and finish: 9:00am – 3:00pm Name of supervisor: Candidates own role My role: childcare assented When I arrived this morning I said good morning to all the children and help the other member of staff to clean the children’s faces as they where just after finishing their breakfast. Once they where all cleaned I then took them over to brush their teeth
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should be supervised at all times during meal times to avoid food poisoning or related illnesses and that they are avoided. Handling food and drink is essential as bacteria can grow quickly‚ childcare practitioners need to know how to store and prepare food safely. It is a legal requirement for all childcare practitioners to undergo a basic food handling course. Usually this is a one day course and Ofsted will visit the setting and check that all staff hold a valid certificate. Storing food Food
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Describe how to respond to complaints. Dealing with a complaint I would follow the step by step list to respond to a complaint effectively and be professional‚ if a parent arrived in the nursery with a complaint as a practitioner I would establish if this is something I could deal with personally‚ if it is we could deal with it there and then if not then I would inform the senior member of staff within the room about the situation (depending on how serious the complaint is) (if a serious complaint)
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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