Difficult Customers The customer leaned across the counter. “You mean I spend thousands of dollars in here‚ and I can ’t return a defective tool?” he said. “Well‚ the tool isn ’t really defective‚” replied the counter salesperson. “So you ’re calling me a liar?” The customer now had everyone ’s attention. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message‚ Oh‚ one of those difficult people. It
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service
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it should be valued? Diversity can be differences in race‚ heritage‚ customs‚ belief systems‚ physical appearance‚ mental capabilities‚ etc. Diversity should be respected and valued because nobody is completely the same as anyone else. Why should these different traditions and customs be valued? They enrich a society because they allow people to experience different thinking processes‚ to see that there is more than one way of approaching issues or living one’s life. 1.2 Describe how to treat other
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Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo’s (1965) on the effort of customers‚ their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer‚ there is not so much consensus conducting in relation
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4DEP (HR) ACTIVITY 1 The Human Resources Profession Map (HRPM) consists of 2 core professional areas‚ 8 professional areas and 4 professional competence bands. Core Areas: Insights‚ Strategy and Solutions & Leading HR Insights‚ strategy and solutions are focussed on development within an HR organisation‚ such as to foresee any problems that may arise and to put solutions in place. The HRPM has been designed to assist all HR professionals in any business however large or small. Leading
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name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Memo Princess Regional Trucking Company To: Rudolph Blitzen‚ Financial Manager From: Jen DeSimio‚ CPA Date: 1/28/2013 Subject: Lease Options for New Trailers Princess Regional Trucking Company has been approached by a client with an opportunity that would require 120 trailers which is about 20 more than we currently own. We are not sure how long the relationship with this customer will last but this deal has the potential for considerable growth. I have a great deal
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How democratic was Germany at the turn of the 20th century? I believe that Germany was not democratic at all as they made they`re citizens believe that they were. Germany had tied to be democratic to show on the surface that they gave the people freedom to vote for who they wanted to. In this essay I will explain my point of view on this essay and what other people might believe and think in response to my opinions. Many people would think Germany was democratic as they allowed men over the
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REQUEST FOR CONSULTATION Patient Name: Gloria Ramos Hospital No.: 13246 Consultant: Sachi Kato‚ M.D.‚ Dermatology Requesting Physician: Leon Medina.‚ M.D. Internal Medicine Date: 06/23/2010 Reason for Consultation: Please evaluate stomatitis possibly methotrexate related. HISTORY OF PRESENT ILLINESS: The patient is a very pleasant 57 year old white female‚ a native of Cuba‚ being seen for an evaluation and treatment of sores in her mouth that she has had for the last 10-12 days. The patient
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