A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
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24th of March‚ we visited a small restaurant around the corner of Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings‚ we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two‚ we had all of the information which we will use to evaluate their service on a piece
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my life would take a dramatic turn from what it is now. I would adopt the lifestyle of the rich and famous. There are lots of things I would do with the money. Firstly‚ before I use the money at all‚ I would give away ten percent to charity. Ten percent of RM1 million works out to RM100‚000. This is a lot of money to give away. It does not mean that I am a generous or saintly person. It simply means that when we get good luck‚ we must thank God by giving some money to charity. I would share the
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The Deal With Corruption in the Philippines Corruption is prevalent in the Philippines. It is even something that sticks to the idea of the Philippine “Government”. According to Transparency International in their 2013 Corruption Perception Index‚ the Philippines ranked 94th of the 177 countries in the survey. But knowing there are 83 more countries which are said to be more corrupt than us in the said survey‚ it still could not lighten the fact that our government is indeed corrupt‚ and that
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Unit 1 Assessment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course
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Introduction: "The customer is always right" is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means
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and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally ignored. I will never again go back in to Gucci and try and shop there again I would rather go into Burberry or any other store to make sure that I am able to be treated
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to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisations
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The Most Dangerous Game Would you hunt humans for sport? I wouldn’t because it would be messed up. Animals are meant to be hunted not humans. Now you would be put in jail for murder if you would hunt humans. In the story I read‚ “The Most Dangerous Game”‚ Rainsford is a hunter who is going on a hunting trip. He is on a boat going to the Amazon to hunt when he drops his pipe and falls off the boat. He sees an island with lights so he starts swimming toward it and he gets on the island and meets Zaroff
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WHICH ONE WOULD Which One Would You Choose For a Career? Social Workers and Probation Officers play a very important part in our environment. Each career has its own plans‚ goals
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