Human Resource Management Time: 10.30 am – 01.00 pm Total Marks: 70 Instructions: 1. Attempt all questions. 2. Make suitable assumptions wherever necessary. 3. Figures to the right indicate full marks. Q.1 (a) Define “Human Resource Planning.” Why is HR Planning more common among large 07 organizations than among small ones? (b) What is meant by job Description? Explain the terms ‘Job enlargement’‚ ‘Job 07 enrichment’ and ‘Dejobbing.’ Q.2 (a) Why it is important to conduct pr-employment background
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Customer Service Management and Business Performance at Vodafone Chapter 1 Introduction Customers are considered as the key for any business survival. As the market begins to saturate‚ customer retention will be a key factor in determining the success of a company (Kotler‚ 2003). As a highly competitive market‚ the mobile phone company that has the largest customer base and highest customer retention rate will be a market leader in the industry (Turel and Serenko‚ 2006). Ultimately the quality
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might be able to affect the strategic as well as unique decision to the healthcare industry. To make it more clear‚ there are several components of the model in healthcare organization. The first one is the trigger which affecting the strategic alignment. On the other hand‚ there are three (3) triggers which are economic‚ political and legal triggers as well. As for economic triggers‚ it comes from the third-party payers. For an illustration‚ the insurance companies. However‚ because of the insurance
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TABLE OF CONTENTS Introduction.1 MNCs Overview1 Human resource and human resource management concept.1 Multinational companies in Tanzania..2 Challenges facing HR managers in managing HRs in MNCs in Tanzania.3 The Challenges of Workplace Diversity 3 Retention challenge 4 Loyalty challenge facing HR managers 5 Challenge of employees high Expectations5 conclusion6 Reference…………………….………………………………………………………………………..7 Introduction. (Sharon‚ 2005) views Multinational Corporation as an enterprise
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Value Alignment for Coca-Cola BUS/475 Value Alignment for Coca-Cola The Origin and Evolution of Coca-Cola’s Workplace Values In May 1886 as a one man business in Atlanta‚ GA‚ Dr. John Pemberton‚ a Pharmacist who created the noncarbonated drink as medicine used as a medical elixir‚ nerve‚ and brain tonic during the origin(s) and subsequent evolution of Coca-cola started. Later carbonated dihydrogen monoxide was integrated into the drink presently known as Coca-Cola. Robert Goizueta is the current
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TITLE: Overview of CIPD’s HR Profession Map DATE: 18th October 2012 1.0 Introduction This report has been produced for a new HR practitioner entering into Companies House. This report it outlines The Chartered Institute of Personnel and Development (CIPD) HR Profession Map and how this feeds into timely and effective service delivery from professional HR practitioners. The HR Profession Map (HRPM) developed by CIPD is a useful wide-ranging visionary tool of how HR can add value to the organisation
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2.3. Range of Results (Scope and Segmentation) What does a comprehensive set of Customer Results mean for your organisation? The answer is directly related to the range of Customers that you serve and the size and nature of your portfolio of products and services. An incomplete set of Customer Results can have a dramatic impact on the value of the information collected for informing improvements‚ future strategy and business results. There are three potential mistakes: * To assume that
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advantage through HR. VALUE HR executives must address a primary question “How can HR aid in either decreasing costs or increasing revenues?” In today’s time when everyone is talking numbers; the HR department has to prove its worth and show that it creates value for the organizations. HR can help a firm achieve sustainable competitive advantage by creating value. Example: FedEx‚ which are the market leaders in the courier business‚ believe people are the primary link in the value chain
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Kudler Foods Jon Keeler MKT 421 May 14‚ 2014 Shane Akagi Kudler Foods Kudler Fine Foods is a food store that prides them-selves on delivering quality goods and wines to their customers. The store has three locations throughout the San Diego area to better accommodate the customers availability and experience. According to the accounting records‚ in 2003 the company had over a $600‚000 loss. Even though this is the year that the third store was opened‚ it is still detrimental to a company. A
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and where are we going? Lynn M. Shore ⁎‚ Beth G. Chung-Herrera‚ Michelle A. Dean‚ Karen Holcombe Ehrhart‚ Don I. Jung‚ Amy E. Randel‚ Gangaram Singh Institute for Inclusiveness and Diversity in Organizations‚ Department of Management‚ College of Business Administration‚ San Diego State University‚ 5500 Campanile Drive‚ San Diego‚ CA 92182‚ USA a r t i c l e Keywords: Diversity Inclusiveness i n f o a b s t r a c t A great deal of research has focused on workforce diversity. Despite an
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