IKEA “To create a better everyday life for the many people.” IKEA Case Study ‘The Democratization of Style’ IKEA Executive Summary Business model based on: Affordability due to buying power‚ global design and resulting economies of scale Stylish and diverse products‚ not localized Past success: Costumers ‘buy in’ to the IKEA philosophy New challenges: Increased presence in traditional markets is continuing to shift IKEA’s image from ‘affordable’ to ‘cheap’ Simultaneously:
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Spain) Case study IKEA Strategic management Main factors of development of IKEA Strenghts and weakness Oportunities and threaths Main strategic problems out of Swot analysis Identification of corporate strategy Your suggestions and recommendations Answers: Main factors of development of IKEA The company starts when Ingvar Kamprad from Sweden and when he was really child only with
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Coursework Supply Management IKEA Supply Chain Analysis Name | Sun Yifei | | Wu Yanli | | Zhang Yuting | Word CountSubmission date | Zhao Yandong4114April 18th‚ 2012 | Introduction IKEA is short for Ingvar Kamprad Elmtaryd Agunnaryd‚ as the Swedish furniture corporation‚ which with more than 200 stores in over 30 countries (Chen et al.‚ 2011). In 2011‚ IKEA had 23.5 billion euros in sales with 2.7 billion euros net income and 127‚000employees worldwide (IKEA sustainability report‚ 2011)
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------------------------------------------------- IKEA’s Global Strategy Swedish company IKEA was the world’s largest furniture retailer since the early 1990s. It sold inexpensive furniture of Scandinavian design. The company operated in 55 countries with a workforce of 76‚000 (the company referred to its workforce as its ’co-workers’). IKEA offered nearly 12‚000 items to the home furnishings market worldwide. It sold a wide range of products including furniture‚ accessories‚ bathrooms and
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Ingvar Kamprad and IKEA 1. What do you think was the main reasons for IKEA’s success in Sweden and other Scandinav countries in the period up to 1973? To begin with we have to resituate the context; we are now in the post war boom era when a lot of industries on both sides‚ even in Germany‚ developed substantially and very rapidly. We are now in a wealthier and reborn Europe. As a result new needs started to appear; back in those days‚ it was for example customary to hand down custom-made furniture
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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He lives in a bungalow‚ flies easyJet and ’dries out’ three times a year... the man who founded Ikea and is worth more than £15bn Self-made man: Ingvar Kamprad with wife Margaretha In his faded coat‚ tinted prescription glasses and scuffed shoes‚ he looks like just another pensioner scraping by on a tight budget. But the man pictured here is Ingvar Kamprad‚ the reclusive Swedish founder of Ikea. And he is worth £15.7billion. That makes him the world’s seventh richest man‚ but the 81-year-old
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INTRODUCTION TO CUSTOMER SATISFACTION Whether the buyer is satisfied after purchase depend on the offers performance inrelation to the buyer expectation. In general satisfaction is a person’s feelings of pleasure or disappointment resulting from comparing a products perceived performance relation to his/her expectations. If the performance falls short of expectation‚ the customer is dissatisfied. If the performance matches the expectationcustomer is satisfied. If the performance exceeds the expectation
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way to treat the customer in appropriate way to keep them satisfied. More satisfied client‚ better profitably for the companies. Respect is a fundamental value underlying human relationships. Respect for customers is an essential ingredient of long-term performance. It means paying attention to the clients rather than being insensible‚ ignoring it‚ or avoiding or dismissing it. Good leaders bring respect to the forefront for the good of the company‚ for their brand image and customer loyalty. They
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