Assignment: Case study - Management at Southwest Airlines Judging on the basis of information in the case‚ describe the managerial skills that Southwest managers such as Colleen Barrett and Jim Parker use in their jobs at Southwest. Include examples of situations in which they use these skills. Southwest Airlines made use of three managerial skills in the process of overhauling the company: decision making skills‚ communication skills‚ diagnostic skills. Firstly Jim Parker‚ CEO and Colleen
Premium Southwest Airlines
OB1 Case Study on Ethical Dilemma (Batch 17) You are the Divisional Sales Manager for a large hi-tech company in a very competitive industry. Your company sales volume is down for almost six months and your Director is putting pressure on you to increase the sales. You are in search for a topflight‚ experienced sales representative to add to your sales force‚ and you interviewed a prospective candidate. From the moment he walked confidently into your office‚ you felt that this
Premium Sales Customer service Perfect competition
BENTONVILLE‚ Ark. — In corporate America‚ there is nothing like Wal-Mart. In just 40 years‚ it has become the nation’s biggest company and the world’s largest retailer. In the United States alone‚ it owns 3‚300 stores and employs more than one million workers. And not one of them is a union member. In fact‚ unions have made only one successful effort at organizing at a Wal-Mart in the United States — in a butcher’s department in a Texas store. Two weeks later the company disbanded that department
Premium Trade union Employment
the Cola Wars? Steve M. McKelvey Overview of the Soft Drink Industry Coca-Cola: The Defending Champion Since its inception in the late 1800s‚ Coca-Cola has experienced meteoric growth‚ progressing from nine glasses per day to nearly 4.5 billion cases on an annual basis ("Top 10‚" 2004). Today‚ Coca-Cola offers nearly 400 brands in over 200 countries and controls the highest market share (44%) in the soft drink market ("Top 10‚" 2004). In addition to its leading global market-share‚ Coca-Cola also
Premium Coca-Cola Pepsi Super Bowl
“THE CONSOLIDATED LIFE CASE: CAUGHT BETWEEN CORPORATE CULTURES” It all started so positively. Three days after graduating with his degree in business administration‚ Mike Wilson started his first day at a prestigious insurance company – Consolidated Life. He worked in the Policy Issue Department. The work of the department was mostly clerical and did nit require a high degree of technical knowledge. Given the repetitive and mundane nature of the work‚ the successful worker had to consistent and
Premium Management
Case Studies PS360: ABA 1 Prof: Monica Labrie February 21‚ 2014 Behavioral chaining is a complex behavior that consists of many behaviors happening all together. The chain establishes all the steps in a procedure and list them so all the instructors are using the same information. Chaining provides a means of linking several discrete behaviors to a more complex series of responses‚ and are usually established after observing the steps of the event several times
Premium Reinforcement Applied behavior analysis Operant conditioning
Recruitment and Selection Case Studies Queensland Corrective Services Good Practice Areas: • Marketing to attract the right candidate • Simplifying and streamlining recruitment and application processes What were your recruitment and selection challenges and objectives? From 2004 to 2005 Queensland Corrective Services (QCS) had been reviewing and refining its strategies for managing offenders to improve community safety and crime prevention through humane containment‚ supervision
Premium Focus group Attraction
De La Salle Professional Schools Inc. Peachtree Securities‚ Inc. (B) A Case Analysis Submitted to: Prof. Benel Lagua In Partial Fulfillment of the Course Requirement In Financial Management Submitted by: Cheng‚ Cindie Domo-ong‚ Kathleen Mendoza‚ Elissa Santos‚ Ana Liza Group 4 August 28‚ 2010 After a successful lecture on risk and return‚ Laura Donahue‚ a recently hired utility analyst for Peachtree Securities‚ Inc.‚ was tasked by its president‚ Jack Taylor‚ to determine the value
Premium Bond
REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches:
Premium Customer satisfaction Customer service
Case Study One: People management at Seaside hotel Seaside Hotel is an independently-owned‚ three-star hotel situated in Newquay in Cornwall. It has 108 rooms and permanently employs 30 full-time staff and approximately 40 part-time employees. During the period of peak demand between May to August‚ the hotel virtually doubles its labour force with casual and temporary labour. Cornwall presents a challenging environment for any business‚ particularly those that serve the tourism market. Business
Premium Employment Minimum wage Hotel