Alternative dispute resolution in Sri Lanka 1. Arbitration – Arbitration Act of 1995 2. Mediation 3. Conciliation The advantages of the ADR methods are that the parties themselves are in the best position to know the strengths and weaknesses of their cases and therefore the negotiatory process can be undertaken where there is a willingness rather than engage in expensive litigation which is controlled mainly by outsiders – the lawyers. Importance of alternative dispute resolution
Premium Dispute resolution Mediation
Service Quality Definition of Service Service is largely intangible and is normally experienced simultaneously with the occurrence of production and consumption. It is the interaction between the buyer and the seller that renders the service to customers (Groonroos‚ 1988). Kotler & Keller‚ (2006) defines service as any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Services refers to “economic activities
Premium Marketing Service Customer service
tSTRUCTURE OF BANKS Commercial banks can be divided into 2 main categories: (1) Scheduled banks (2) Non-scheduled banks (1) Scheduled bank: A scheduled bank is so called because it has been included in the second schedule of Reserve bank of India Act‚ 1934. To be included in the schedule‚ the bank must satisfy the following 3 conditions: (a) It must have paid up capital and reserves of an aggregate value of at least Rs. 5 lakhs; (b) It must satisfy the reserve bank that its affairs
Premium
marked on this; it is simply to provide your tutor with a brief outline.) Argos are a large retail company who provide products and services to the general public. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
Free Employment Customer service Management
the differences between service quality‚ perceptions of service quality and customer satisfaction (Section 1). Should sport service managers prioritize one of them? If yes‚ which and why (Section 2)? Support your arguments with sport examples. Section 1 In the current economic climate‚ affected by trade liberalisation and globalisation organisations face a highly competitive market. Due to such‚ there has been a shift from production-led philosophy to that of a customer-focused approach (Gronroos
Premium Marketing Quality of service Service
– Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Zara Fashion chain focusing on sell of
Premium Customer service Customer Sales
has suggested that merge of commercial and investment banks is a better approach to achieving stability. After the global financial crisis‚ the American economy went into recession. The policy priority of American government was then to intervene into its banking system so as to mitigate the impact of the crisis. One advantage of the merger of banks is that it can improve the overall condition of the economy (Khan‚ 2012). The merger of banks unites small and weak unit banks which will then be able to
Premium Bank Great Depression Banking
The Sri Lanka Wildlife Conservation Society (SLWCS) founded in 1995 had been working exclusively in Sri Lanka to protect native species while aiding the social development of the Sri Lankan people. Headed by Ravi Corea‚ president‚ and Chandeep Corea‚ projects director‚ the SLWCS began its first major project in 1998 — an innovative electric fence designed to resolve conflicts between the native villagers and the elephants in Sri Lanka and protect the surrounding forests. The idea was to fence off
Premium Sri Lanka Tourism
Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session‚ you have learned about: The importance of learning about your organisation’s products and services and how they are publicised Your organisation’s offer and how to keep up to date with it Customer service procedures The implications of poor customer service across different sectors. Your organisation’s products and services Sources of
Premium Customer service Sales Customer
International Journal for Quality research UDK- 656.025.2:658.56 Short Scientific Paper (1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters
Premium Qualitative research Quality of service Case study