IMPLEMENTING RELATIONSHIP MARKETING: THE ROLE OF INTERNAL AND EXTERNAL CUSTOMER ORIENTATION by T.F.J. Steyn*‚ S.M. Ellis** and F.A.A. Musika* *WorkWell: Research Unit for People‚ Policy & Performance School of Entrepreneurship‚ Marketing and Tourism Management Potchefstroom Campus North West University[1] **Statistical Consultation Service Potchefstroom Campus North West University Paper presented at the European Institute for Advances Studies in Management (EIASM) Workshop on
Premium Marketing
The internal environment: * Strategic competitiveness and above – Average returns result when Internal organization (What a firm can do : function of resources‚ capabilities‚ and core competencies) matches External environment ( What a firm might do : function of opportunities in the firm’s external environment → Competitive Advantage * Competitive advantage key points: * No competitive advantage lasts forever. * Over time‚ rival use their own unique resources‚ capabilities‚ and
Premium Strategic management Firm Value network
! ! ! ! ! Critical analyse of the external and internal environments of Ford Motor Company! ! ! ! ! ! ! ! ! ! ! TABLE OF CONTENTS 1. Introduction ................................................................................................................. 3 2. Background of Ford Motor Company ......................................................................... 3 3. External environments of Ford ...................................................................
Premium Ford Motor Company Automobile Renault
loyalty to Britain and the Empire. However‚ for Australia‚ war brought the distinct possibility of breaking such formalities between countries‚ and in the Pacific no battle would test Australia’s relationship with Britain more than Singapore. The Allied defeat at Singapore in 1942 changed the relations between Australia and Britain to a substantial extent‚ in an era when Britain’s imperialistic rule of Australia was still present. The repercussions of the result of this battle signified an historic
Premium World War II British Empire
|[pic] | |Hewlett-Packard in Singapore | |International Business | |
Premium Inkjet printer Hewlett-Packard Manufacturing
So‚how can we get to iconic branding? To me‚ iconic branding is about really getting three things right: The first and most important is segmentation. Now‚ segmentation is a much used word‚ but it can make the difference between winning and losing. Segmentation must go way beyond the generic functional attributes and features if it has to be truly powerful. It must seek to understand the functional‚ the psychological and the emotional gratification that the consumer derives. A very good example
Premium Management Decision theory Marketing
Doing Business in Singapore DOING BUSINESS IN SINGAPORE 1 CONTENTS 3 4 11 FOREWORD INTRODUCTION - Getting to know Singapore OVERVIEW OF LEGAL ENVIRONMENT - Legal Framework - Handling Civil Disputes - Employment - Immigration - Competition Act - Singapore’s Free Trade Agreement (FTAs) STARTING A BUSINESS BANKING RELATIONSHIP IN SINGAPORE - Introduction to the Financial Landscape in Singapore - Banking in Singapore - Business Credit Facilities - Business Protection TYPES OF BUSINESS ORGANISATIONS
Premium Singapore Types of business entity Bank
References: Ajzen‚ I. and Fishbein‚ M. (1980)‚ Understanding Attitudes and Predicting Social Behavior‚ Prentice-Hall‚ Englewood Cliffs‚ NJ. Akaike‚ H. (1987)‚ “Factor analysis and AIC”‚ Psychometrika‚ Vol. 52 No. 3‚ pp. 317-32. Allen‚ N.J. and Meyer‚ J.P. (1990)‚ “The measurement and antecedents of affective‚ continuance and normative commitment to the organization”‚ Journal of Occupational Psychology‚ Aronsson
Premium Occupational health psychology Occupational safety and health Industrial and organizational psychology
Impact of cultural differences‚ internal and environmental factors at Airbus Introduction Employees are affected by a number of internal and external forces that when combined produce given behaviours and attitudes. In this paper‚ I will consider the key factors affecting individual and groups’ behaviour and their corresponding relationship to the personal and organisational performance. The scenario‚ Airbus’ manufacturing plant in Toulouse‚ is dominated by tensions amongst groups of workers
Premium Management Organizational studies Organization
Analyze how internal and External Forces Affect Organizational Behavior Examples of Internal and External Forces Include the Following: Competition: Some Chief Executive Officers when trying to build a high performance work culture will use a strategy that pits one employee against another employee to form a competition between the two. Methods such as these may entice employees to work harder‚ but sometimes these tactics will backfire and undermine employee cooperation. In-house internal
Premium Employment Laborer Chief executive officer