CONTENTS P - No I. Chapter - 1 On the job training 1-3 Introduction 5-11 Industry profile 12-14 II. Chapter – 2 Company profile 14-24
Premium Mobile phone GSM Bharti Airtel
quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty‚ 2003; Gupta & Chen‚ 1995; Tsang & Qu‚ 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer ’s point of view‚ since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most of the time
Premium Hotel Hospitality industry
FACTORS AFFECTING CUSTOMER SATISFACTION : A STUDY ON MARUTI-SUZUKI Name : PROSEN SAHA 11/MBA/34 AKNOWLEDGEMENT Firstly‚ I would like to thank my project guide Mr.Subhadip Sarkar for giving me the opportunity to work on this project. His valuable suggestions‚ guidance and supervision had helped us to a great extent in accomplishing this project. This project has no doubt has given us the knowledge and the experience. I also take this opportunity to thank all the Respondents for their
Premium Suzuki Maruti Suzuki
in the organizational environment which is dramatically different from the educational environment. That two months period called “Internship Period”‚ if spent properly and sincerely‚ enables the students to be more confident‚ more knowledgeable‚ more responsible and‚ above all‚ more committed to its work in the practical field. I have also been assigned to do internship of six weeks period in MCB Allama Iqbal Town Branch Lahore. It has enabled me to understand the practical scenario and sharpen our
Premium Bank
OBJECTIVES OF THE STUDY: 1. To find out the customer satisfaction of the car segments in Hyderabad market. 2. To know about the features of major participants of car industry. 3. To analyze the consumers attitude towards Hyundai Cars. 4. To elicit the influencing factors which the people consider when they are planning to buy a car. 5. To study the consumers attitude and customer satisfaction with respect to Hyundai. 6. To know the customer attitude towards after sales service. 7. To verify the
Premium Automotive industry Ford Motor Company Automobile industry in India
The relationship between customer loyalty and customer satisfaction John T. Bowen University of Nevada‚ Las Vegas‚ Nevada‚ USA Shiang-Lih Chen University of Nevada‚ Las Vegas‚ Nevada‚ USA Keywords Customer loyalty‚ Customer satisfaction‚ Database marketing‚ Hotels Abstract Develops and implements a method for hotels to identify attributes that willincrease customerloyalty. Otherhotels can replicate the methodology used in this study. The study makes
Premium Hotel Hotels Focus group
» Articles/Knowledge Sharing » General » A Model Questionnaire On Customer Satisfaction in Banking Service Posted Date: 20 May 2010 | Resource Type: Articles/Knowledge Sharing | Category: General | Author: k. senthamilarasu | Member Level: Silver | | Rating: | Points: 10 (Rs 5) | | | This is model questionnaire on customer satisfaction in banking service. | | A survey On Customer Satisfaction In Banking Services 1. Name : 2. Address : 3. Occupation :
Premium Bank Online banking Cheque
Internship Report Internship Report Nestle Kabirwala Factory Nestle Kabirwala Factory 20 July 2011 to 29 August 2011 20 July 2011 to 29 August 2011 PREFACE Internship at Nestle Pakistan Ltd. (Kabirwala Factory) was an attempt to seek experience of operational management of a successful multinational company. The idea was to understand the corporate strategies and operational activities‚ while developing skills needed to thrive‚ of one of the leading global multinationals whereas
Premium Milk Balance sheet
Time Management and Work Organization * Ms. Margarita Consuelo G. Pineda I found the seminar very interesting and educational in a sense that it gave lots of information about time management. Its importance was being discussed‚ and what time management really is was stated. According to the speaker time management creates a false impression. Time cannot be managed; it can only be controlled by each individual person and the way time is directed. Scheduling is extremely important when it comes
Premium Customer service Complaint Customer
In the INTERNSHIP REPORT Every internship report will be unique because every internship experience is highly personal. Nevertheless there are certain elements which must appear in every internship report. Here is a list of the required elements: | Element | Description | Progress | 1. | Front & Back Cover Design | Title: “Industrial Training Report 2011”The front and back cover design must project your personality‚ your elective module and the company you were assigned to. | | 2. |
Premium Learning The Work