and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074‚ China School of Business‚ The University of Hong Kong‚ Hong Kong‚ China a r t i c l e i n f o a b s t r a c t Understanding the antecedents and consequences of customer satisfaction in the mobile communications
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IDENTIFYING THE FACTORS OF EMPLOYEE TURNOVER INCREASING IN ELECTRONICS MANUFACTURING INDUSTRIAL FIELD. ABSTRACT The aim of this analyze is let us to know about the practices of electronics manufacturing field‚ according to their employees and to understand how they keep continuous intense competition in the electronics manufacturing field. This research and analyze focus on some factors that is effecting the employee turnover rate in high percentage in this industrial
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Employee Motivation A question often asked by first-line supervisors and managers is “How do we motivate our employees?” Effectively motivating employees to achieve a desired outcome is one of the most important functions as a supervisor or manager. There is evidence to show organizations are facing challenges retaining employees due to limited opportunities for advancement and the current competitive labor market. It does not appear things will get any better in the future. The loss of employees
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Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Employee Engagement A positive attitude held by the employee towards the organisation and its values. An engaged employee works with colleagues to improve performance within the job for the benefit of the organisation. The organisation must work to develop and nurture engagement‚ which requires a two-way relationship between employer and employee. Employee engagement is a partnership between a company and its employees Most organizations today realize that a satisfied employee is not necessarily
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significant relationship between employee engagement and financial performance is undeniable." -Towers Perrin Talking about the engagement and commitment of an employee to an organisation‚ most companies are of the opinion that they do have a few‚ but they still want more. Why? It is merely because these companies have come to the realization of the fact that their organization’s long-term success relies on employee performance‚ which is directly impacted by the level of employee engagement and commitment
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INTRODUCTION Employee engagement‚ also called worker engagement‚ is a business management concept. An "engaged employee" is one who is fully involved in‚ and enthusiastic about their work‚ and thus will act in a way that furthers their organization’s interests. According to Scarlett "Employee Engagement is a measurable degree of an employee’s positive or negative emotional attachment to their job‚ colleagues and organization that profoundly influences their willingness to learn and perform is at
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THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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Employee recognition awards In today’s highly competitive business world‚ employee recognition is an important aspect of a business that needs to be given due attention. The way it is implemented and its success depend on how the business pursues employee recognition. In this report‚ we would like to showcase employee recognition in the business world‚ the theories behind each application‚ and how it is implemented by businesses. Employee recognition is an incidence or program by which an employer
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